Dear All,
Iam Suresh Anandasayanam and currently engaged with a project where I need to create a templates.
The vendor in discussion is a "Staff Augmentation" vendor who will provide staff at our premises for software programming/coding and testing.

Request you to provide a suitable template for -

1. Measuring vendor performance (or rating)
2. Standard Dashboards to display performance
3. KPIs

Thanks and looking forward for your kind support

Suresh Anandasayanam

Is this a 'Temporary Worker' company which will provide staff at your premises for software programming/coding and testing? Or are they providing 'Full Time' employees?

Is this a 'Temporary Worker' company which will provide staff at your premises for software programming/coding and testing? Or are they providing 'Full Time' employees?

Marc,

From what I have learned, this appears to be an organization that provides temporary programmers.

Reference:
Staff Augmentation
Does your organization have an ongoing, long-term IT function or support activity with fluctuating resource demands? Or perhaps your organization has an intensive, short-term project needing supplemental IT staff to work on-site?

Stijloor.

Hello,
Thanks for your quck responses.

To brief you more -

This vendor is in a long term contract with our company. The resources will be in the full time role of the vendor but will be placed at our premises (dedicated) to do software coding/testing. The salary will be paid by the vendor directly to the employees.

He has to take the requirements (like skill/experience/exposure/job descriptions) from us and then either place his existing resources or recruit new members to execute our projects.

We provide him with either a forecast or one-off requirements. Currently the vendor has around 200 of his resources working full time in our premises.

For this we are looking at a very practical metric and dashboard which will give the management a overview of his performance month-on-month.

Hope Iam clear with the requirements. Thanks for your help in advance

Suresh Anandasayanam

Hello,
Thanks for your quck responses.

To brief you more -

This vendor is in a long term contract with our company. The resources will be in the full time role of the vendor but will be placed at our premises (dedicated) to do software coding/testing. The salary will be paid by the vendor directly to the employees.

He has to take the requirements (like skill/experience/exposure/job descriptions) from us and then either place his existing resources or recruit new members to execute our projects.

We provide him with either a forecast or one-off requirements. Currently the vendor has around 200 of his resources working full time in our premises.

For this we are looking at a very practical metric and dashboard which will give the management a overview of his performance month-on-month.

Hope Iam clear with the requirements. Thanks for your help in advance

Suresh Anandasayanam

It depends on what you're trying to evaluate, what your expectations are, and whether the expectations have been fully understood and accepted by the supplier. What do you want from them? How well do they consistently provide it? There might be such things as:

The supplier's ability to provide workers in a timely manner
The supplier's ability to provide workers who can do the job in question with a minimum of in situ training
The quality of work being done by the temporary programmersAlong with potentially many other criteria, depending on your requirements. It's doubtful that a cookie-cutter template supplied by someone else will be of much value to you. Sit down with the "stakeholders" in your company, and decide what the expectations are. Then translate those expectations into written requirements, and review them with the supplier. Once you've done that, you won't have to wonder about what to measure--you'll simply review periodically against the written requirements.

Hello Suresh,

In addition to Jim Wynne's excellent post, some comments.

Below are a few actual examples of what some of them promise (or at least claim what they commit themselves to.)


Meet or exceed the Clients', Candidates', and Staff's expectations.
Service the client in a professional manner that sets us apart as a leader in this industry.
Establish long term partnership relationships with our clients, candidates and staff.
Provide complete satisfaction for our clients, candidates, and staff by being flexible, but never compromising the relationship.
Be known as a company whose foundation truly reflects professionalism, integrity, a spirit of excellence, hard work and respect to our clients, candidates and staff.

As you can see, most of the language used is subjective. You need to sort through all this and select what's truly important to you and your organization (and its Customers). You could ask how they actually measure this themselves....you'll raise some eyebrows I'm sure, but what the heck....

The objectives and associated measurements should be developed and agreed upon between you and the IT staffing agency. Now you have a set of mutual acceptable KPI's for ongoing supplier performance evaluation.

Hope this helps.

Stijloor.

Thanks Everyone. All your responses owuld surely help me build a good KPI.

Hello All - To update you all that we were able to design a Rating sheet based on valuable feedbacks and inputs from you and other sources.
Find attached the template.
Request your feedback.

Suresh Anandasayanam

Please see posted supplier evaluation sheets posted here.