How can I Satisfy the Auditors for ISO Clause.

1) Factual Approach to decision making cluase.
2) Mutually beneficial supplier relationship.
3) Continual Improvement (Other than Corrective Action)

Thanks

How can I Satisfy the Auditors for ISO Clause.

1) Factual Approach to decision making cluase.
2) Mutually beneficial supplier relationship.
3) Continual Improvement (Other than Corrective Action)

Thanks

As far as I see it the first 2 are part of the 8 management principles discussed in ISO 9004 and that are nor auditable.

Continual improvement is the method in which you achieve your goals and then make more demanding goals for your self.

How can I Satisfy the Auditors for ISO Clause.

1) Factual Approach to decision making cluase.
2) Mutually beneficial supplier relationship.
3) Continual Improvement (Other than Corrective Action)

Thanks

Factual Approach to decision making clause -
You could find the related info HERE (http://www.dnvcert.com/DNV/Certification1/Resources1/Articles/NewsletterInfo/FactualApproachToDecis/)

Mutually beneficial supplier relationship -
Got THIS (http://www.isoman.com/Supplier.htm) info -

There are a number of categories of products and materials that must be purchased ranging from commodities to very specific goods and services designed specifically for a given application. The organization should determine the categories of each of the products and services purchased and consider how critical they are to achieving satisfaction of the ultimate customer. The supplier list can then be reduced to a manageable number of reliable organizations that often have a vested interest in your own success because it will lead to their success. Management can then establish close and lasting relationships with the opposite number in the supplier organization.

Continual Improvement (Other than Corrective Action) -
There is good information on this subject at Auditing Continual Improvement (http://isotc.iso.org/livelink/livelink/3553366/APG-AuditContinualImprovement.doc?func=doc.Fetch&nodeid=3553366)

How can I Satisfy the Auditors for ISO Clause.

1) Factual Approach to decision making cluase.
2) Mutually beneficial supplier relationship.
3) Continual Improvement (Other than Corrective Action)

Thanks

Hello HumTum,

Look at this post + attachment: "Quality Management Principles Assessment Tool (http://elsmar.com/Forums/showpost.php?p=220659&postcount=1)."

The "Principles" are not requirements, but if your management team can articulate and demonstrate how they are implemented, you're very close to having the bases of a good Quality Management System in place.

Stijloor.

Friends,

In addition to the information provided in the above posts, here is a link (http://www.iso.org/iso/qmp.htm) to the Quality Management Principles on the ISO website.

There is also a downloadable version (http://www.iso.org/iso/search/extendedsearchpublications.htm?from_js=true&type=adv&formKeyword=&form_title=on&formISO_ISBN=92-67-10332-6&form_date_publication=&formSubmit=Search) available for free.


Stijloor.

How can I Satisfy the Auditors for ISO Clause.

1) Factual Approach to decision making cluase.
2) Mutually beneficial supplier relationship.
3) Continual Improvement (Other than Corrective Action)

Thanks

Perhaps you could tell us a little more information which would help our answers. Are you having an external auditor ask you about how you meet these requirements? Or is an internal auditor questioning this?
As has been posted these are principles and not the requirements on which the quality system is based. It is also true to say that there are requirements in ISO 9001:2000 which relate strngly to these, but we'd have to know why you have been prompted to pst this question, so that we can give more detailed answers.......

If there isn't a "shall" attached you don't have to do diddly poo.

As for satisfying the auditors.........I'm an auditor and you don't have to satisfy me, all you need to do is provide evidence of conformance to a requirement. My satisfaction doesn't enter into the equation.

What you have mentioned are quality principles, and it is not mandatory for you apply such principles, however the standard does have requirements corresponding to such principles for instance:

1. Factual Approach to decision making: check clauses 8.4 and 5.6
it's basically collecting information and analyzing them in order to detect trends which would aid you in predicting what the results of your existing operations would lead to, and so if you're going down you have a bit of time to gather your stuff together, having some nice colorful pie charts and histograms always satisfies auditors for that matter.
you could collect info to decide on the best corrective action, or analyze internal audit results, or supplier performance, or sales performance, or employee performance, or achievement of objectives so there's a lot of fun things to do ....and a lot of insert charts to use in in your wonderful excel spreadsheets.

2. Mutually Beneficial Supplier Relation:
usually the auditors are looking for a little extra, than just issuing PO's to the lowest bidder, having some nice organized information on each supplier and providing them with feedback rearding their performance will please many auditors, please refer to the earlier point for colorful charts and analysis of supplier performance

3. Continual Improvement:
OK let's see other than corrective actions...there are other popular improvement programs you could apply, such as FOCUS-PDCA or KAIZEN or SIX SIGMA that will give a auditors a bit of a grin

good luck

Thanks It really helped me