Dear members,
Should it be defined, or anybody who thinks there's a nonconformance can start a corrective action? Or, anybody can request but someone (like Management Representative) decides if to start an action (if so according to what critera?). What's the practise in your organization?
Regards

Dear members,
Should it be defined, or anybody who thinks there's a nonconformance can start a corrective action? Or, anybody can request but someone (like Management Representative) decides if to start an action (if so according to what critera?). What's the practise in your organization?
Regards

This may be covered in your procedure for corrective action.

Some organizations allow employees to suggest or recommend corrective action, but all requests are reviewed by (an) authorized person(s) based on a set of agreed upon evaluation criteria to see if the situation really merits formal corrective action. The last thing you want is a clogged up over-burdened corrective action system.

Stijloor.

This may be covered in your procedure for corrective action.

Some organizations allow employees to suggest or recommend corrective action, but all requests are reviewed by (an) authorized person(s) based on a set of agreed upon evaluation criteria to see if the situation really merits formal corrective action. The last thing you want is a clogged up over-burdened corrective action system.

Stijloor.

Well said. This is the most common method I usually see. The primary sources tend to be customer complaints, internal audits and significant internal failures. But, usually anyone can request one.

Dear members,
Should it be defined, or anybody who thinks there's a nonconformance can start a corrective action? Or, anybody can request but someone (like Management Representative) decides if to start an action (if so according to what critera?). What's the practise in your organization?
Regards

IMHO anyone should be able to raise a nonconformance, and I have seen companies where this is mandated, if a CA is required then as mentioned already CA's are approved by CAB (Corrective Action Board) minimally 2 always rep from quality and functional area... R&D, Manufacturing, Purchasing etc etc. The purpose being that the proposed CA will prevent (or attempt to) recurrence and root cause has been identified etc etc to ensure that the right solution is being put in place and the right approach to that solution has been used.

It is defined in my CAPA procedure.

In order to keep control of the system and not have frivolous CA's only certain people are authorized to submit CARs -

QA/QC
Quality Auditors as the result of an audit
Safety Committe members for safety issues

Anyone else who thinks a CA is waranted for something is encouraged to see one of the above people - or submit it via the Preventive Action system (open to all) which can then be changed to a CA by someone in my group.

Wow another clear response requirement turned into muddy water.

The organization has to determine who is appropriate and under what conditions corrective action is required. In the case of nonconformance of a management system related requirement CA is a must, but not who initiates or performs them. It's just another procedural issue.

In the end it doesn't matter, and nobody really cares who does what when. I'm a 3rd party auditor and I don't, I just need to see that it is done according to your procedure and that it is effective.

Wow another clear response requirement turned into muddy water.



This is a whole world of muddy water.

If it was all cut and dry this forum would be unnecessary, right?

Dear members,
Should it be defined, or anybody who thinks there's a nonconformance can start a corrective action? Or, anybody can request but someone (like Management Representative) decides if to start an action (if so according to what critera?). What's the practise in your organization?
Regards

The attached Flow Chart offers a typical process flow for the initiation of Corrective Actions, including those which are identified by Customers, Suppliers, Auditors, individual employees, or the community at large, etc.

Hope this helps.
Patricia Ravanello

P.S. Some of the cells at the bottom of the page have deliberately been left blank

This is a whole world of muddy water.

If it was all cut and dry this forum would be unnecessary, right?

The world is muddy water and I am but a stick that stirs it.:lol:

Dear members,
Should it be defined, or anybody who thinks there's a nonconformance can start a corrective action? Or, anybody can request but someone (like Management Representative) decides if to start an action (if so according to what critera?). What's the practise in your organization?
Regards

In my company,'any one' can report a nonconformity,and 'any one' may ask for CAR (corrective action request form) and submit it;but decision of taking apposite corrective action,lies with the management.

"Criterion" varies with the nature of nonconformity.

/Umang :D

My system defines the incidences which requires corrective actions & allows anyone to raise CAR in the organization:cool: