I have given a task to provide samples of audit exercises… wherein I will state a scenario and let the participants to evaluate the circumstances and give their opinions… on the other hand, I would like also to get some of your inputs so I can have a wide prospective of how am I going to assess their evaluation…

Any input would be appreciated…

here’s a sample one…

In one construction site… Project Quality Plan stated that the project should be reaching (as the time of audit) 55% completion… but only 45% in actual… no corrective action request is raised because according to the Project Manager, they have already covered the actions on their meeting… upon verifications, records of the meeting is available including the action but not in detailed as required by the established CAR procedure… when confronted to the Project Manager, he simply said, that's all we need...

What do you think? Is there any nonconformance? What would be the nature of the NCR i.e. NCR category, ISO clause reference?

(btw the first sample is for ISO9001)

Another sample… (ISO 9001)

In Warehousing… materials are being accepted and pre-inspected by the Storekeepers… during audit, the auditor noticed that the Storekeeper is only checking the packages from outside… they are only relaying to the quantity indicated on the label… when ask what if the label is missing, the storekeeper told that they are just segregating the packages to their quarantine area until verification came from suppliers… the Incoming QC Inspectors are doing the same thing… checking only the specifications on the attached label or from the Delivery Note itself… when asked why not opening the packages, they replied that it is not on their inspection procedure and that they don’t have proper equipment to test it anyway since it should be attached to the main system to be able to tell whether it is working or not… when verifying these procedures to the QC Engineer, he just said that they don’t have established QC inspection procedure for that and that they think it is no longer required since it has been a long practice and that they don’t have major problem encountered that cause their production stoppage… when the auditor asked for the Certificate of Compliance, the QC Engineer said they have but it covers batching system and not individual and that they are usually received the copy through email since the finished product will be sent back to whoever supply them…

What do you think? Is there any nonconformance? What would be the nature of the NCR i.e. NCR category, ISO clause reference?

In my opinion...

1. Minor NCR is maximum if actions chosen by the team during the meeting seems effective. It could be treated as an observation.

Requirements:
7.3.1 Planning output shall be updated, as appropriate, as the design and development progresses.
8.5.2 The organization shall take action to eliminate the cause of nonconformities in order to prevent recurrence.

2. Very difficult to assess this without investigations:
What formal method they chosen for material reception? What solutions for different materials?
If they don't have formal method - NCR. If they don't use chosen method - NCR.
What production problems they have because of lack of inspection?
If they have problems - NCR.
What waste ($) in production they have (or can have) because of lack of inspection?
If they have waste - NCR.
What risk for the customer because of this?
If customer has risk - NCR.