How Disposition applicable for services Industry, in which the Product (services ) are Non-Tangible?
Any example procedure or process to share?

…I’m thinking out loud… :rolleyes:

…hmm? quite interesting enquiry… well, assuming you could “dispose” those services that are insignificant in values and/or no longer wanted by your customers… they are still tangible, aren’t they? you can still express them in numbers ("cost" to be exact)…

...example?... hmm, let’s say your company is involved in car wash industry… and you use certain “chemical” before to speed-up the cleaning process but was discovered later that the same chemical cause also fading on your customer car paint shining property…

…then, of course you’ll have to "dispose" that process, as well as the chemicals… hmm?... ok, you cannot literally dispose a process… either “modify” it or “discontinue” it… but, those materials involved on that process will be subjected to disposition… right?

…hey! :mg: there are still “disposition” things even in service industry…

How Disposition applicable for services Industry
In much the same way. The product must be protected from FOD, handled properly, etc.
We do NDT and Chemical Processing, controlling the process is most important. Process Controls are another area you can look at. Disposition, for us, may be to change the bath, change the black light, change/clean the penetrant tank, etc.
The product you provide is the service, true. But what makes that service possible. They are tangible commodities.

Just had another thought (finally finished my cup of coffee!). Have you completed a Turtle Diagram for your process? Even a fishbone will show the areas that will contribute to a failed part. So take the part, hardware, ect. out of the process (customer supplied product), and focus on what you do to make the process happen. What do you have to do to provide that service? What process controls do you have, and what do you control to maintain the process.
I'll go back to the chem process we provide. When the chem tanks titrated a disposition must be made. Did it pass the test? Are the chems in the proper mix, was the temperature within tolerance, etc. So when the results are brought up the decision must be made. If my Nitric acid is on the low side I'll add more to keep it from going out of spec.
:2cents: