Dear Friends

we want to implement ISO10002 Requirement in our organization .
I would like to know if anyone have a pre- audit checklist or self-audit check list for Gap analysis of the requirements of ISO10002 Customer complaints :thanx:

Welcome. We had some previous discussions here and the following is one of the thread: ISO 10002:2004 - Customer Satisfaction - Customer Complaint Procedure (http://elsmar.com/Forums/showthread.php?t=24475&highlight=iso10002)

is it the best way to design a process having as a reference the ISO10002:2004 guidelines.
Im trying to improve our process of comunicatios with our clients