I am the Quality department for a small composites shop in central Ohio and I am having difficulty putting together a procedure for Control of Nonconformity. Is this the same as Control of Nonconforming Product? I would appreciate any examples anyone would have.

Thanks,
Doug

I am the Quality department for a small composites shop in central Ohio and I am having difficulty putting together a procedure for Control of Nonconformity. Is this the same as Control of Nonconforming Product? I would appreciate any examples anyone would have.

Thanks,
Doug

Hi Doug -
You put this in the ISO9001:1994 forum and I have to question that as it's quite a bit out of date.
However - the current rev of ISO (9001:2000) also calls this "Control of Nonconforming Product"

This is one of the required documented procedures for ISO and it's very specifically about product... That doesn't mean you can't combine it with, say, process nonconformities though.

So the question up front is do you need to be ISO9001:2000 compliant?

Sorry about that. I am working to get my company compliant to ISO 9000-2000 standards and register to 9001. My backround in quality systems is limited but I have found this web site to very helpful in my education.

Doug

ScottK,

The customer is requiring the ISO 9001 certification as well as our own desire to expand our business opportunities.

Doug

I am the Quality department for a small composites shop in central Ohio and I am having difficulty putting together a procedure for Control of Nonconformity. Is this the same as Control of Nonconforming Product? I would appreciate any examples anyone would have. I am puttting together a QMS for ISO9001.

Thanks,
Doug

Hi Doug,

Yes, it can be the same thing, but you may also want to take ScottK's suggestion (in the other thread) to cover processes that may sometimes be found as nonconforming.

Hope this helps. :bigwave:

It may be that you need to apply the requirements of corrective action to deal with your "nonconformity" whether it be related to Process or to Parts (often one leads to the other in any case).

Sorry it took so long to get back to you - I was hosting a customer audit yesterday.
I moved the thread to a forum where it should get more views.

Here's a link that should take you to a list of attachments that people have posted here:

http://elsmar.com/Forums/fileslist.php?mode=allfiles&sortby=filename&pageamt=2&criteria=nonconforming

read through these and see if any of it applies to what you need.

In short - what you need to cover is:
-what do you do when you detect a nonconformity
-how you record the noncomformity and the actions taken to deal with it.
-how you re-verify product that is reworked
- how you deal with nonconforming product after it's been delivered to the customer (this may or may not mean a product recall process)

come back with any questions or if you want us to review what you come up with.

(PS - I merged the two threads so now there is only one)

I am the Quality department for a small composites shop in central Ohio and I am having difficulty putting together a procedure for Control of Nonconformity. Is this the same as Control of Nonconforming Product? I would appreciate any examples anyone would have.

Thanks,
Doug

I am going to ask you a few questions, and I hope it will help you write the Procedure.

1. What do you do with the nonconforming product?

2. How do you identify the nonconforming material?

3. How do you disposition the nonconforming material?

4. How do you segregate the nonconforming material to prevent use?

5. What documents do you use to identify the nonconforming material?

6. Who has the authority to disposition the nonconforming material?

7. After the results of the disposition of the nonconforming material, what actions do you take?

These are just some questions that may help you document the Nonconforming Material Process. There are more questions that you need to ask, but these will get you started, in my opinion.

I am the Quality department for a small composites shop in central Ohio and I am having difficulty putting together a procedure for Control of Nonconformity. Is this the same as Control of Nonconforming Product? I would appreciate any examples anyone would have.

Thanks,
Doug

Doug:

I would simply focus on the control of non-conforming product. It's not necessary to have another procedure for 'non-conformity', as fellow Covers have stated, IMHO, because you don't (normally) find non-conforming processes in the same way as you do with product. Process non-conformance may be the reason for the product NC, so it would be looked after by corrective action. If you have a process NC, found during an audit, then the audit procedure generally takes care of that.

If you have two procedures (or you cover both situation is one) you will have problems! People won't know what to do, when to do it for each situation and you'll also be creating a bureacracy.

I am the Quality department for a small composites shop in central Ohio and I am having difficulty putting together a procedure for Control of Nonconformity. Is this the same as Control of Nonconforming Product? I would appreciate any examples anyone would have.

Thanks,
Doug

Doug:

If you e-mail me privately, I will send to you by pdf file of a procedure on nonconforming product that I developed over the years and also is presently used by a TS 9000 company. You could use this as a base since it will be applicable to an manufacturing facility.

Doug:

If you e-mail me privately, I will send to you by pdf file of a procedure on nonconforming product that I developed over the years and also is presently used by a TS 9000 company. You could use this as a base since it will be applicable to an manufacturing facility.

Why don't you post the procedure here for everyone to review and possibly use?

Doug:

This procedure may help, but remember, the procedure needs to reflect how your Organization does it.

Why don't you post the procedure here for everyone to review and possibly use?

Doug:

This procedure may help, but remember, the procedure needs to reflect how your Organization does it.

Doug:

Sorry but I just offered it to the person and company who needed some help. I would rather not post it for everyone.

You may not believe it but sometimes when one posts something here, it becomes open to ridicule and a bit of nit picking. I am just trying to help out a person who seems relatively new to the field of Quality using my 40 years of experience in the Quality game.

Doug:

Sorry but I just offered it to the person and company who needed some help. I would rather not post it for everyone.

You may not believe it but sometimes when one posts something here, it becomes open to ridicule and a bit of nit picking. I am just trying to help out a person who seems relatively new to the field of Quality using my 40 years of experience in the Quality game.

Understood. That does happen.

You may not believe it but sometimes when one posts something here, it becomes open to ridicule and a bit of nit picking.

Examples?

Examples?

I don't think that's necessary as it can only lead to massive discord.
There can be no good outcome from that.

I don't think that's necessary as it can only lead to massive discord.
There can be no good outcome from that.

I was just concerned that others reading that shared material might be ridiculed would hesitate to share.

I was just concerned that others reading that shared material might be ridiculed would hesitate to share.

fair enough - but that should probably be done without pointing fingers or holding a member's feet to the fire to produce evidence.

now we're off topic... feel free to start another if you want to discuss this further, but personally I think it's a non-issue.