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View Full Version : Operating Procedures and Work Procedures - Document Sections


gould777
28th July 2008, 12:27 PM
Just wondered if they should be in different sections of the document...I have got into writing up some operating procedures but not any work procedures.
For example we are a landscaping company would it be necessary to have a work procedure on how to cut down a tree...also how much detail do you have to go into for these procedures?

Sorry the message is a bit of a rambling...Im a bit lost but the next problem Im having is how do I work out all my operating procedures Ive got 11 which I can find using my own knowledge and a book. I have written some but some are proving difficult. How do I know if Ive covered everything?

Im doing this for a company for a total of 8 weeks already done 2, Im aware I wont be able to finish the job in 8 weeks...also just wondered if anyone thought it would be a good idea for me to meet a consultant now who could give me advice and send me in the right direction etc so the company is more ready in 6 weeks when we are going to get a consultant in. I rang up a company and they said it would cost £200 for that meeting. Do people think that would be helpful.

Anyway if someone could reply with any help or places to get help that would be good. Private message me if you like.:yes:

Thankyou-apologies for the incoherent ramblings.

Marc
29th July 2008, 01:56 AM
The level of detail is up to you to decide and to be able to explain why. For example, I don't know if you need a procedure to cut down a tree. Part of the question would be do you hire people whose background is cutting down trees? Or do you hire 'anyone' and hope they know how to cut down a tree? Or do you fire someone and give them OJT (on the job training)?

Don't document something that really doesn't need it. I know that is easy for me to say, but we come back to the question of whether or not you need a specific document and how much detail that document must contain based upon the actual scenario. There are few clear cut definitions which are applicable across the board.

Can you suppply us more details?

joshua_sx1
29th July 2008, 03:20 AM
Just wondered if they should be in different sections of the document...I have got into writing up some operating procedures but not any work procedures.
For example we are a landscaping company would it be necessary to have a work procedure on how to cut down a tree...also how much detail do you have to go into for these procedures?

...Marc suggestions is really a good one... you can also use flowcharts to make it more simplified...

...Im doing this for a company for a total of 8 weeks already done 2, Im aware I wont be able to finish the job in 8 weeks...also just wondered if anyone thought it would be a good idea for me to meet a consultant now who could give me advice and send me in the right direction etc so the company is more ready in 6 weeks when we are going to get a consultant in. I rang up a company and they said it would cost £200 for that meeting. Do people think that would be helpful.

Anyway if someone could reply with any help or places to get help that would be good. Private message me if you like...

...if you can give more detail such as your location, about your company, etc., this forum could really help you... there are consultant's members here... a lot of them can help you meeting your target...

...goodluck...

gould777
29th July 2008, 05:05 AM
"...if you can give more detail such as your location, about your company, etc., this forum could really help you... there are consultant's members here... a lot of them can help you meeting your target..."

Thanx...we are a landscaping company in Norfolk...we both design private contracts as well as more commercial contracts but at the moment I have just decided to concentrate on the commercial side of things.
Any help much appreciated.

gould777
29th July 2008, 05:10 AM
Sorry just to add to that I live in Northamptonshire and travel to Norfolk each day so any consultants in that area would also be good.
I have spoken to one company who have said I could meet them for 2 hours at a one off cost of £100 which would be brilliant but means travelling to south wales so not ideal.

AndyN
29th July 2008, 08:31 AM
I'd suggest that you talk to a friend and (ex-colleague) of mine - Geoff Doole, at Excel Partnership. They're on the web at www.excel-world.co.uk They are based in Hemel Hempstead, so are a lot closer than South Wales. Tell him I recommended him to you!

JaneB
31st July 2008, 04:38 AM
Just wondered if they should be in different sections of the document...I have got into writing up some operating procedures but not any work procedures.
For example we are a landscaping company would it be necessary to have a work procedure on how to cut down a tree...also how much detail do you have to go into for these procedures?


If landscaping, presumably you're supplying services: anything from a complete landscape (from plan to the landscape done - including cutting down trees, eek!) to smaller services: one off tree cutting, advice, etc. I'd just focus on the main process, from find out what client wants, through to doing it.

Procedure to cut down a tree? Unlikely, as Marc points out :nope:

IN a smallish system, you might have less than 10 procedures all up. Total. Seriously. Keep it simple.

Remember: it's a SYSTEM. All the various bits of the system need to work together. An example: remember the section on Resource Management. If you're hiring people with experience in tree-cutting, they don't need procedures. Whereas, if you're hiring people straight off the street, they certainly would at the least need training. They may - or may not- need a procedure.

My experience with tree-cutting types is they don't like & don't want to read procedures. If I were consulting/auditing you I'd focus on how you made sure anyone involved in tree-cutting knew how to cut trees safely (competency, training etc) and be less than interested in a 'tree-cutting procedure', be it ever so well written.