Good Afternoon All,

I am unsure how to comply with 8.2.4 of ISO 9001. My company provides people to the government (we are essentially a long term, full time staffing company).

When we receive a request to fill a position, it is all via email. As far as keeping a record of acceptance criteria, our customer lets us know if that person is not cutting it. It is almost NEVER in writing, unless our leader writes the employee a verbal or written warning.

Any ideas on how to fulfill 8.2.4??

Thanks for all your help!:confused:

Can anyone help here?

Confirm back to the customer via email his oral observations and Concerns.

Thanks!!

Good Afternoon All,

I am unsure how to comply with 8.2.4 of ISO 9001. My company provides people to the government (we are essentially a long term, full time staffing company).

When we receive a request to fill a position, it is all via email. As far as keeping a record of acceptance criteria, our customer lets us know if that person is not cutting it. It is almost NEVER in writing, unless our leader writes the employee a verbal or written warning.

Any ideas on how to fulfill 8.2.4??

Thanks for all your help!:confused:

Your focus on the customer is too narrow - surely your organisation sets some 'acceptance criteria' of it's own? (If not, what value do you actually provide? :)

Remember - you as the supplier are responsible for 'releasing' your product (OK, in this case it's a person) to your customer. So I'd expect to see suitable evidence of this - perhaps it's a 2-stage thing - eg, send them along for an interview, then if customer selects one, you do some final checks perhaps? Or do you just pick up any old person from the street and send 'em along? (Hope not).

There must be certain requirements to be met (even if some of those are not explicitly stated in every email, they presumably exist somewhere - perhaps in the contract or arrangement you have with the government?

They may be so obvious you're overlooking them, eg: that the selected persons have the appropriate qualifications, skills, experience, training etc. for the particular role. That you've verified the existence of these (eg, sighted originals, seen CVs, screened & pre-interviewed them, performed reference checks etc). Where is the evidence that this has been done (because I sure as hell hope you have done it!)

The customer acceptance is good BTW - that shows you're on the right track/doing the right things. Naturally you'd be keeping an eye on any 'not happy, Jacks' back from your customer, because absence of these/very low numbers is presumably one way you'd be monitoring customer satisfaction (8.2.1).

:thanx:Well, Thank you for your insight! I wasn't thinking about it that way at all. We definititly do all of the things you mentioned. I was definitely overthinking this one lol!

Thanks for your help, it is very much appreciated!!!

Your focus on the customer is too narrow - surely your organisation sets some 'acceptance criteria' of it's own? (If not, what value do you actually provide? :)

Remember - you as the supplier are responsible for 'releasing' your product (OK, in this case it's a person) to your customer. So I'd expect to see suitable evidence of this - perhaps it's a 2-stage thing - eg, send them along for an interview, then if customer selects one, you do some final checks perhaps? Or do you just pick up any old person from the street and send 'em along? (Hope not).

There must be certain requirements to be met (even if some of those are not explicitly stated in every email, they presumably exist somewhere - perhaps in the contract or arrangement you have with the government?

They may be so obvious you're overlooking them, eg: that the selected persons have the appropriate qualifications, skills, experience, training etc. for the particular role. That you've verified the existence of these (eg, sighted originals, seen CVs, screened & pre-interviewed them, performed reference checks etc). Where is the evidence that this has been done (because I sure as hell hope you have done it!)

The customer acceptance is good BTW - that shows you're on the right track/doing the right things. Naturally you'd be keeping an eye on any 'not happy, Jacks' back from your customer, because absence of these/very low numbers is presumably one way you'd be monitoring customer satisfaction (8.2.1).

:thanx:Well, Thank you for your insight! I wasn't thinking about it that way at all. We definititly do all of the things you mentioned. I was definitely overthinking this one lol!

Thanks for your help, it is very much appreciated!!!

You're welcome. The Standard really IS good business sense. Because if you weren't doing this things, you'd be in trouble/out of business by now. The tricky part is learning to 'translate' the language of the Standard and assess it against what you actually do.