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View Full Version : Private Message (PM) system operation - Read Receipts


BradM
4th September 2008, 06:55 PM
A quick question...

In the private message system, there is "confirmed" messages and "unconfirmed" messages. All the unconfirmed messages seem to be ones that I have sent. Does that mean they have not been read/opened by the recipient?

Wes Bucey
4th September 2008, 07:12 PM
A quick question...

In the private message system, there is "confirmed" messages and "unconfirmed" messages. All the unconfirmed messages seem to be ones that I have sent. Does that mean they have not been read/opened by the recipient?As I understand the software, when a member sends a message, he has the option to "request" a confirmation from each recipient.

However, similarly to the way Outlook and Outlook Express email operates, the recipient is not "forced" to reply and may read the message without confirming.

As I looked back through my own receipts (I automatically request a confirmation), I have a few (not many) unconfirmed messages, BUT some of those WERE responded to by the addressee so I know they WERE read.

When I receive private messages, I "usually" click the confirmation request, but not always, especially if I am distracted by something else.

Why not send me a pm and I will try to reply without confirming to see if that may be the case with your unconfirmed messages - read by the recipient, but not confirmed.

Marc
4th September 2008, 08:26 PM
In the private message system, there is "confirmed" messages and "unconfirmed" messages. All the unconfirmed messages seem to be ones that I have sent. Does that mean they have not been read/opened by the recipient?Yes. There have been changes to the Private Message system over the years, so in part it will depend upon when the PMs were sent. The default is (and has been for a while now) that if someone reads a PM they can not 'deny' a 'Read Receipt' (it will be marked as Read) if they actually read the PM.

The Sender does have the choice of whether or not to require a Read Receipt when they send someone a PM. I always require a Read Receipt when I send a PM because I want to know whether a PM has been read or not, and if it was read when it was read.

Coury Ferguson
4th September 2008, 08:33 PM
Yes. There have been changes to the Private Message system over the years, so in part it will depend upon when the PMs were sent. The default is (and has been for a while now) that if someone reads a PM they can not 'deny' a 'Read Receipt' (it will be marked as Read) if they actually read the PM.

The Sender does have the choice of whether or not to require a Read Receipt when they send someone a PM. I always require a Read Receipt when I send a PM because I want to know whether a PM has been read or not, and if it was read when it was read.

That is a good policy and I think it should stay that way. I always like to know if someone opened the PM or any emails that I have sent.

It really doesn't mean they "read" only that is was opened.

Marc
4th September 2008, 08:37 PM
As I looked back through my own receipts (I automatically request a confirmation), I have a few (not many) unconfirmed messages, BUT some of those WERE responded to by the addressee so I know they WERE read.What are the dates?

When I receive private messages, I "usually" click the confirmation requestUnless the software is screwing up, you shouldn't have the choice of refusing a 'Read' confirmation when a Read Receipt is requested by the sender and you do read the PM message. You might have had that option as a Super Moderator in the past, but not for a while now.

Marc
4th September 2008, 08:42 PM
It really doesn't mean they "read" only that is was opened.Well, yes. A person can open a PM and technically not read it, but they can not open a PM and deny the Read Request 'Read' marker being set.

A person can simply NOT open a PM and the Read Request 'Read' marker will not be set, but then they won't know what the PM says unless they open it (which, of course, sets the Read Request 'Read' marker).

Wes Bucey
5th September 2008, 03:04 AM
Well, yes. A person can open a PM and technically not read it, but they can not open a PM and deny the Read Request 'Read' marker being set.

A person can simply NOT open a PM and the Read Request 'Read' marker will not be set, but then they won't know what the PM says unless they open it (which, of course, sets the Read Request 'Read' marker).Dates WERE old - is it important? If so, I'll look them up.

My email notices contain the entire text of the pm, so technically, I could, and have in the recent past, deliberately not opened some pms unless I intended to reply becase I already knew the content.

Marc
5th September 2008, 10:01 AM
Yes, I purposefully put in the text of a PM (Private Message) in PM notification emails. Many (most?) forums I visit do not which forces one to visit the forum to find out what the PM says (assuming one wants to know what is in the PM).

The bottom line is either way, not opening a PM indicates that either the person isn't interested in replying or doesn't understand what is happening with the software (e.g.: has no idea what the PM system is and/or how to use it). Depending upon the person/people involved and the content/intent this can mean different things.

I *can* take the text out of the PM email notification to make the PM Read flag a bit more 'accurate'. What are you folk's opinion on doing that? Now that you have me thinking about it, maybe I should take the text of the PM out so that the content of PMs isn't recorded in their email program on their computer (or in GMail or other service).

Coury Ferguson
5th September 2008, 10:04 AM
Yes, I purposefully put in the text of a PM (Private Message) in PM notification emails. Many (most?) forums I visit do not which forces one to visit the forum to find out what the PM says (assuming one wants to know what is in the PM).

The bottom line is either way, not opening a PM indicates that either the person isn't interested in replying or doesn't understand what is happening with the software (e.g.: has no idea what the PM system is and/or how to use it). Depending upon the person/people involved and the content/intent this can mean different things.

I *can* take the text out of the PM email notification to make the PM Read flag a bit more 'accurate'. What are you folk's opinion on doing that? Now that you have me thinking about it, maybe I should take the text of the PM out so that the content of PMs isn't recorded in their email program on their computer (or in GMail or other service).

My opinion: keep it the way it is. :agree:

Marc
5th September 2008, 10:20 AM
I have been in contact with 2 forum owners I know this morning. They say they do not include the text of PMs in their email notifications because of privacy concerns and as such they think it becomes a privacy issue. From one: "We don't know if the person wants their boss, their family or other people with potential access to their email to know what they are discussing in a private conversation in our forum, so we do not put the message text in email notifications." I think I am going to adopt that position.

Coury Ferguson
5th September 2008, 10:22 AM
I have been in contact with 2 forum owners I know this morning. They say they do not include the text of PMs in their email notifications because of privacy concerns and as such they think it becomes a privacy issue. From one: "We don't know if the person wants their boss, their family or other people with potential access to their email to know what they are discussing in a private conversation in our forum, so we do not put the message text in email notifications." I think I am going to take that position.

I would be concerned about that to, but the email address that I use, is not my work email address.

If you think that is best, I have no problems.

Marc
7th September 2008, 11:48 PM
I've restored sending the PM message text in the email notification. The more I thought about it, folks can turn off the email notification in their profile if there is a concern.

Wes Bucey
8th September 2008, 12:53 AM
I've restored sending the PM message text in the email notification. The more I thought about it, folks can turn off the email notification in their profile if there is a concern.Right!:applause:I hadn't even considered that option -I was thinking more alon the lines of "create an internet email address to get notices" - I never thought it was a good idea to use company email address anyway.