Does anyone have an example of a process flow chart for customer complaints? Your assistance will be greatly appreciated.

Hope those will help:

http://www.asila.org/_pdf/FILE_pdf__20050525_143414.pdf

and one found here (through google)

Flow_Charts_for_2000.pdf (http://elsmar.com/pdf_files/Flow_Charts_for_2000.pdf)

Hope this helps, this was from my previous company where we used an electronic DB to collect all information including customer complaints.

Does anyone have an example of a process flow chart for customer complaints? Your assistance will be greatly appreciated.

No specific charts here, but this site (http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/2FEE295CD6D0BB1B85256FE900568660) includes excellent resources and links to information about complaint handling.

Disclaimer: I am not associated with this organization.

Stijloor.