i m going to write a nonconforming product procedure for a university please help me about it .

i m going to write a nonconforming product procedure for a university please help me about it .

Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures (http://elsmar.com/Forums/fileslist.php?mode=allfiles&sortby=filename&pageamt=2&criteria=+nonconforming) can be found in the files attachment list section.

Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures (http://elsmar.com/Forums/fileslist.php?mode=allfiles&sortby=filename&pageamt=2&criteria=+nonconforming) can be found in the files attachment list section.


Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.

Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.Are you certain? Saying that is like saying a steel mill makes metal, but ignores the fact of the different alloys produced which require specific mixes of metals other than iron.

An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.

For literally hundreds of years, there has been conflict between "town & gown." In my view, resolving or ameliorating that conflict is a key ingredient in "conforming" to modern expectations of universities.

Wrong! The product is the education system, the customer is the student and all that other stuff is part of product realization.

The 'education system' is just a general description of a whole gamut of activities and contents that go into it and it includes the examples given - education programs, training plans, support materials or tools/aids.

For those interested, have a look at IWA2 (guidelines for application of ISO in education) where it is explained in more details for further understanding.

........................ An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.........................

Relevant and good point from Wes. IWA2 added 'society' into the explanation for the term 'interested party' to cater for this purpose.

Are you certain? Saying that is like saying a steel mill makes metal, but ignores the fact of the different alloys produced which require specific mixes of metals other than iron.

An institution like a major university also has a role beyond the education of students in helping form and shape the community in which it's located. Sometimes those efforts are controversial and run into political and social conflict. One of the schools I attended is currently embroiled in a hoorah over its real estate acquisition policies.

For literally hundreds of years, there has been conflict between "town & gown." In my view, resolving or ameliorating that conflict is a key ingredient in "conforming" to modern expectations of universities.



Yep, that was one of the major challenges the Clark County School District (Las Vegas, NV) had when it went for certification to ISO 9001 a few years back. What it came down to was that the Educational System (education itself) was the product being sought by the Customer (Student, family, society, etc) and those things that helped to bering the Educational System to reality was all part of Product Realization.

All institutions have side shows like what you described, along with sports and such, and unless they are actually part of the realization process or can effect it (the educational process and customer satisfaction with it specifically) then that gibberish is probably out of scope.

Of course US Colleges are very much involved in playing good football to keep the alumni happy to get donations to build new facilities, blah, blah, blah.........that's all old news.Can you imagine how our colleges would look (scholastically and physically) if donations for academic excellance was on par with athletic achievement?

Yep, that was one of the major challenges the Clark County School District (Las Vegas, NV) had when it went for certification to ISO 9001 a few years back. What it came down to was that the Educational System (education itself) was the product being sought by the Customer (Student, family, society, etc) and those things that helped to bering the Educational System to reality was all part of Product Realization.

All institutions have side shows like what you described, along with sports and such, and unless they are actually part of the realization process or can effect it (the educational process and customer satisfaction with it specifically) then that gibberish is probably out of scope.

Of course US Colleges are very much involved in playing good football to keep the alumni happy to get donations to build new facilities, blah, blah, blah.........that's all old news.Can you imagine how our colleges would look (scholastically and physically) if donations for academic excellance was on par with athletic achievement?Actually, one of the schools where I picked up some learning, the University of Chicago, DOES get most of its donations because of academic excellence (at least since Amos Alonzo Stagg Amos_Alonzo_Stagg left to coach in California in 1932 when he was forced to retire at age 70!;))

Up hearrr in R-Kan-Saw that don't seem ta be da case Wes.:lol:

Welcome,

I think the biggest problem in writing a nonconforming product procedure for an educational organization is in identifying and defining 'what' is a nonconforming product. Apart from that, the others - who, when, where and how are exactly the same as any other NC procedure use in the manufacturing environment.

In an educational organization, nonconforming product could include: education programs, training plans, support materials or tools/aids.

Samples of nonconforming product procedures (http://elsmar.com/Forums/fileslist.php?mode=allfiles&sortby=filename&pageamt=2&criteria=+nonconforming) can be found in the files attachment list section.

If the Process Approach is applied, is it fair to state that the (degreed) student is the output of the educational process?

The product that is "value-added" to is the student IMHO.

You can also apply the "competency" requirement in ISO 9001:2000.

Stijloor.

i m going to write a nonconforming product procedure for a university please help me about it .

As you can tell from the responses here, there's a variety of answers. I'm going to request/suggest you need to give us a bit more information. For example, is this non-conforming product, in the sense of the educating/education processes, or is it something to do with a laboratory at the University - for example?

If the Process Approach is applied, is it fair to state that the (degreed) student is the output of the educational process?

The product that is "value-added" to is the student IMHO.

You can also apply the "competency" requirement in ISO 9001:2000.

Stijloor.

Nope...the student is the customer (along with parents, society, but primarily the student). It's the student that needs and uses the services provided by the school and that's what defines customer.

Nope...the student is the customer (along with parents, society, but primarily the student). It's the student that needs and uses the services provided by the school and that's what defines customer.

Randy,

Interesting point. What would you consider the INPUT to the process?

Stijloor.

Up hearrr in R-Kan-Saw that don't seem ta be da case Wes.:lol:I suppose if the U of C had as good a team as the Razorbacks, sports-minded donors might be more generous!;)

Before one can define what a "nonconforming product" is, the product of the organization must be defined. And in order to understand the product, the customer must be defined.

Who is the customer? What is the product?

I would say the education system is what produces the product and is not the product itself.

Is the product life long learners? Some measure of competency? Grades? Graduate placement in other educational institutes? Placement in industry or business? There could be many, many different potential "products."

This is one of the core issues in the effectiveness of the educational systems in the US. The product is not clearly defined. I would say that most educational systems behave as though the product is grades.

It's been a while since the OP was put up here. Maybe we've answered him/her?

It's been a while since the OP was put up here. Maybe we've answered him/her?

They have visited here on September 24, 2008. Maybe they have the answer as you have said.

Stijloor:

Inputs could be industry, business, or society needs. Inputs could be the current body of knowledge for a specific topic. I don't think the student itself is an input, if that is what your are implying. The needs of students might be an input.