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View Full Version : Problems with Internal Process Audit integration due to different CSR


Peters
26th September 2008, 05:49 AM
During the certification audit I found next formal but practical problem.
First problem was in topic Problems with FMEA integration due to different Customer Specific Requirements (http://elsmar.com/Forums/showthread.php?t=29893)
And now - the second problem.
Firm X have some automotive customers: Fiat, GM, Daimler, VW, Ford.
Next problem - problem with internal process audit.
Fiat has own PCPA check-list for suppliers.
GM has own PCPA check-list for suppliers (GM 1927-16)
Daimler prefer VDA 6.3 check-list for suppliers (it's Daimler requirement)
VW prefer Formel-Q-Capability check list, which is very similar to the VDA 6.3.
Ford hasn't own check-list for suppliers (I believe...).
Firm doesn't want to have different Process Audits on different lines (sometimes they even have Daimler, Fiat and GM product on one line).
What should they do? They want to fulfill customer requirements, but how to do it without madness?

Coury Ferguson
29th September 2008, 07:20 AM
Any suggestions here?

Stijloor
29th September 2008, 07:46 AM
During the certification audit I found next formal but practical problem.
First problem was in topic Problems with FMEA integration due to different Customer Specific Requirements (http://elsmar.com/Forums/showthread.php?t=29893)
And now - the second problem.
Firm X have some automotive customers: Fiat, GM, Daimler, VW, Ford.
Next problem - problem with internal process audit.
Fiat has own PCPA check-list for suppliers.
GM has own PCPA check-list for suppliers (GM 1927-16)
Daimler prefer VDA 6.3 check-list for suppliers (it's Daimler requirement)
VW prefer Formel-Q-Capability check list, which is very similar to the VDA 6.3.
Ford hasn't own check-list for suppliers (I believe...).
Firm doesn't want to have different Process Audits on different lines (sometimes they even have Daimler, Fiat and GM product on one line).
What should they do? They want to fulfill customer requirements, but how to do it without madness?

Organizations need to discuss this issue during the contract review stage. If the organization has a solid internal process audit system in place, it should be presented to the Customer with a request if this process could be used instead. A waiver could be issued. I am not sure if all Cusomers would accept this though. If not, welcome to the mad, mad world of the automotive supplier business.;)

Any other thoughts (automotive) Covers?

Stijloor.

Peters
30th September 2008, 03:57 PM
Thank you Stijloor :)
This is fatal consequence of different Customer Specific Requirements. I can't understand why OEMs are so obstinate - CSRs are too large, too detailed and unfortunately required (and completely different for every OEM). And most of these requirements haven't influence on customer satisfaction and supplier reliability.