greetings gurus

I'm looking forward to your advice on the subject described as follows: The organisation in which i work is basically a contracting company which takes up construction projects and not yet certified for ISO QMS. However, QMS is in place.
Now, few clients demand to follow their forms/formats for all the activities within the cotract scope. The questions are:
1. if cotractor uses their forms with thier control references ( please note that there are number of clients with thier own forms/templates and obviously with different control references for a single activity) and the contractor is asked to follow a Quality Plan provided by them. How can contractor manage with the external audit as it maintains separate Quality plan and relevant forms including CAPA, NCR Log etc. for each client.?
2.How can contractor have control over the delivery of its services as it has no option to standardised its own QMS?
3. Project progress reports and project schedules are maintained through primavera software. How can we relate these software generated reports to QMS ( how can we control them)?
thanks in advance

I hope that I understand your question(s) correctly....

Any document provided to you by the Customer and to be used in the fulfillment of the contractual obligations is to be treated as an "external document." Look at Clause 4.2.3 f) in ISO 9001:2000.

You control them in a manner pretty similar as your own, with one major difference; they are not owned by you. Ensure that any change to these documents initiated by your customer is handled in a structured/controlled manner per your document control procedure.

Hope this clarifies (part of) your question(s).

Stijloor.

There isn't any compatibility issues per-se. All of you are certified to the same standard.

Look at things from the owners side, they outsourced the construction works to you and they need to show control over your activities. The easiest of course is to ensure that you follow their system - use their forms, check points, etc.

This practice is recognize in the industry and provided for in most systems. Where the customer insist that you use their method of inspection, forms, etc for record purpose, you are to comply. All you need to do is to study the difference between theirs and yours. Any additional checkpoints or information you need to record or gather on top of the customers requirement is added into the customers form or on a separate sheet. You need to discuss and agree all these with the owners representative (they could had been provided for in the contract). All these should then be noted in your project quality plan (under inspection & test) for that particular job.

thanks a lot to both of you for your precious comments.I think i still need some more explanation on the subject of electronically generated record.
How can one apply control over the electronic record/forms.In my case we produce Daily,weekly and monthly planning reports and project schedules through Primavera software, without giving them any control reference.
thanks in advance for your valuable comments.

i think you have to express your question detail. I cann't catch you well