What grounds do I have for complaining about our local box office's habit of adding a "booking fee" (sometime 10%) to just about every ticket they sell - for concerts, plays, gigs, and anything else they advertise?

Why can they not state a price which is what you pay? Do they not realise the animosity it generates?

Does this bug anyone else when it happens to them?

It does bug me as well - however they're well within their rights to charge whatever they want as long as it's made clear in the advertising & before the sale (i think).

It would be fun to send them a non-conformance report though - see what you get back! :D

We have the same thing here too. I think it is called an Administration fee or something...usually 5-10% of the actual ticket fee. Annoying, but if you want to go you have to pay it.:(

Booking fees are a common evil unfortunetly.

I bought 3 tickets for Spurs v Spartak Moscow. £28 each.

There was a booking fee of £7.20.

And a postage of £1 (A 1st class stamp would cost 35p(?) )

Total price: £92.20 :mad:

Booking fees only get added at the final stage of the order too.

What can you do other than "vote with your feet" and not go?

So it is annoying, evil and common (practice)...(!)

If "customer requirements" matter, then I would expect to see the price set out very clearly, rather than having to do a calculation. And maybe we should have the right to demand a refund if the hall is too cold, or the performance starts late (or Spurs lose)?

Surely the service includes the way it is presented?

Here in Minnesota McDonalds charges an eating in fee, I think it is ridiculous so I don't eat in at McDonalds anymore. That is what everybody has to do is quit paying the fee's as long as people continue paying these fee's people are gonna keep charging fee's. It is very simple quit doing what you are doing and the fee's will soon disappear.:cool:

What grounds do I have for complaining about our local box office's habit of adding a "booking fee" (sometime 10%) to just about every ticket they sell - for concerts, plays, gigs, and anything else they advertise?

Why can they not state a price which is what you pay? Do they not realise the animosity it generates?

Does this bug anyone else when it happens to them?

Complain to the local management.

That's another thing that bugs me - I did (in writing), and they didn't reply!

That's another thing that bugs me - I did (in writing), and they didn't reply!

Follow-up with them. If they still don't respond elevate the complaint. There is always someone else that is at a higher level within the organization.

That's another thing that bugs me - I did (in writing), and they didn't reply!

They are not going to reply, because they know you will keep paying what ever they want (fee's Included), until people quit going thru them ( the ones charging the fee's) it is supply and demand, and as long as you demand they will supply fee's and all.:(

What grounds do I have for complaining about our local box office's habit of adding a "booking fee" (sometime 10%) to just about every ticket they sell - for concerts, plays, gigs, and anything else they advertise?

Why can they not state a price which is what you pay? Do they not realise the animosity it generates?

Does this bug anyone else when it happens to them?

Peter,

Have you seen this (http://www.which.co.uk/advice/buying-tickets-your-rights/booking-fees/index.jsp)?

How to complain (http://www.which.co.uk/advice/buying-tickets-your-rights/how-to-complain/index.jsp).

Stijloor.

Peter,

Have you seen this (http://www.which.co.uk/advice/buying-tickets-your-rights/booking-fees/index.jsp)?

How to complain (http://www.which.co.uk/advice/buying-tickets-your-rights/how-to-complain/index.jsp).

Stijloor.

Stijloor

First of all - happy birthday today! But is that 61, or 61 + booking fee?(!)

I don't see a way to "complain" about the fact that they do not advertise the true price of the ticket, which is what bugs me. There is no other way to buy these tickets, so they are always going to cost the extra. So why is that not the price advertised? They don't add a bit on for heating, or for someone to check the tickets when we arrive, so why for this?

Customer expectation / satisfaction???

Here in Minnesota McDonalds charges an eating in fee, I think it is ridiculous so I don't eat in at McDonalds anymore. That is what everybody has to do is quit paying the fee's as long as people continue paying these fee's people are gonna keep charging fee's. It is very simple quit doing what you are doing and the fee's will soon disappear.:cool:

McDonald's doesn't charge such a fee. The perception is due to the formatting of printed receipts, wherein "Eat in" and "Tax" are positioned such that it looks like the normal sales tax is attributed to "Eat in Tax."

What grounds do I have for complaining about our local box office's habit of adding a "booking fee" (sometime 10%) to just about every ticket they sell - for concerts, plays, gigs, and anything else they advertise?

Why can they not state a price which is what you pay? Do they not realise the animosity it generates?

Does this bug anyone else when it happens to them?

The ticket seller is an independent contractor of the promoter of the event, or of the place where the event is held. Itemization of the charge is probably required so that you know how much of what you're paying goes to the promoter and how much to the ticket-selling agency.
It gets irritating when tickets are advertised at face value, and then a fee is added when you buy the ticket.

I can't think of many things anymore that a person buys or uses that doesn't have some sort of 'extra' charge, from flying to banking and credit cards, to electric and gas, not to mention telephone service. Always another fee. I think its Ebay where some sellers sell items cheap but add on a very big shipping fee.