I used to be the only customer service rep, now currently we have 4 ppl. which makes it a bit more diffcult to track and REALLY close any 8D. what i was wondering, does any one know of a simple database/application ( free i mean ) that we could use. or recommend a way to do it, we currenlty use a paper form system.

Thanks,

Try the following file in the free files FTP section (http://elsmar.com/pdf_files) of the forum.

JT CA PA.mdb

ASD...

Hey,

For a customer in Belgium I'm looking for software, supporting 8D. In the forum, I didn't really found the answer.

Suggestions anyone?

How about an excel template, and then setting the completed excel spreadsheets on a shared drive. It will support record lock, and yet everyone is updating the individual file?

Can someone direct me to the location of the file Al mentions above? TIA for the help....

B'Dog

I tried the free link.. al must be talking bout a premium section of the site tho.

I tried the free link.. al must be talking bout a premium section of the site tho. It's not in the 'Premium' directory (http://elsmar.com/Premium_Files.html) and I don't have a copy of it here. I have no idea what ever happened to the file.

Al? What's the scoop? You still have a copy of it that you're willing to share?

I think it is this CorrectiveAction.zip (http://http://elsmar.com/Forums/attachment.php?attachmentid=1214)

in this thread
Paperless Corrective Actions - Sign Offs for Responsibilities such as Verification (http://elsmar.com/Forums/showthread.php?p=57037)

Thanks for the links, Howard! I searched my drive here and couldn't find the .mdb file - I vaguely remember it but couldn't figure out what happened to it.

Hello,
We track our Corrective and Preventive Actions in two seperate Microsoft Access databases. This software is not free but it works well for us. We just completed our first surveillance audit (ISO 9001:2000) and the auditor liked what he saw.