Does anyone have any information on ISO 9000-3 and TickIT and the impact on this with the pending release of ISO 9000:2000? Will ISO 9000-3 be updated? My company, currently operating under the CMM/SEI guidelines @ Level 3, is evaluating TickIT registration due to some customer inputs. Our concern is we could get registered this year and have an obsolete certificate by December if ISO 9000-3 is not updated. Any information would be appreciated.

I thought I read somewhere that ISO 9000-3 was being phased out. If I remember where I saw that I'll get back with you.

Whilst we are on the subject, i recently turned a job down because it involved building a companies processes around this standard, and i know nothing about it.

Does anyone want to have a go at outlining this standard?. Is it wildly different from 9001/2? What is the key content.? Is it unheard of for Software companies to register to the normal ISO 9001/2

Regards

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Andy B

[This message has been edited by Andy Bassett (edited 12 July 2000).]

A new version of the TickIT Guide is being prepared at the moment for release at the end of the year. The new Guide addresses the requirements of 9000:2000, and also takes into account ISO 12207 - Software life cycle processes.

Hope this helps.

I may have to face this company again soon, is there anybidy out there who could give me for example an brief explanation about the differences between ISO 9001 and ISO 9003.

I would appreciate the help.

Regards


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Andy B

A link that may explain how ISO 9000-3 (guidance on implementing ISO 9001 for software), rather than ISO 9003 (Final Inspection and Testing) is given below: ***DEAD LINK REMOVED***
Good Luck

egr:

Thanks for the link!

A point that sometimes causes confusion is that, if you are developing a quality system for registration to ISO 9001 and TickIT, the assessors will audit your system against the 20 clauses of ISO 9001 - not against the TickIT Guide or ISO 9000-3.

They will use the Auditor Guidance section of the Guide for interpretation, but your assessment report, non-conformances etc will all be referenced to ISO 9001 (or 9002/9003 if reduced scope).

Until a year ago software producing companies in the UK could only obtain combined ISO 9000/TickIT certification, but this requirement has now been changed, and you can now be registered to ISO 9001 alone.

However, since 9000:2000 incorporates a lot of the process-oriented requirements that are missing from 9000:1994, so the new standard should relate better to IT than the old one did, and companies may choose ISO 9001 rather than ISO 9001/TickIT.

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[This message has been edited by Mike A (edited 09 August 2000).]

Thanks for the info, Mike!

I would like to know the specific differences between ISO 9000:2000 and TickIT.

Where Can I donwload the copy of tickit guide.
I am aware that it is not available for download at Tickit site.

Apart from that is there any site where I can download
Any help from the viewers please

> I would like to know the specific differences between
> ISO 9000:2000 and TickIT.

There are no differences between TickIT and ISO 9000:2000, TickIT is an accreditation scheme not a certification scheme. This means that TickIT is about ensuring that a Certification body has properly trained auditors to auditor an organisation that operates in the IT field and that the Certification body follows a set of common rules about its approach to Certification therebye ensuring that TickIT certificates are interchangeable.

The end organisation has to operate a Quality System that satisifes ISO 9000:2000 like any other organisation.

>Where Can I donwload the copy of tickit guide.
>I am aware that it is not available for download at Tickit site.

You cannot download a copy, the TickIT project office only produces this in paper form, the latest version is 5.0 cost is
GBP £65, that is their source of income selling the guide.

> Apart from that is there any site where I can download
> Any help from the viewers please

There are many sites giving information on TickIT depends what you are looking for, if you could indicate what sort of information
you are actually seeking.

Thanks Mr.N.Martin

I am working in a software company at Chennai- India. We are in the process of going in for ISo 9000:2000 certification. We are doing our documentation. I am using ISO 9000-3:1997 as a reference guide.

What I want to know is the model quality manual for a software company going in for ISO 9000:2000 certification, procedures., formats

Are these available in any websites?

Venkat:

You mean ISO 9001:2000 registration / certification, correct?

ISO 9000:2000 is now what the old ISO 8402:1994 was - ISO 9000:2000 is titled "Quality Management Systems - Fundamentals and Vocabulary".

Is there a site where there is a message board or forums such as these, or other type of 'hot' TickIt 'news' sites that you visit and can recommend? Specific URLs would be appreciated.

Originally posted by venkat
Thanks Mr.N.Martin

I am working in a software company at Chennai- India. We are in the process of going in for ISo 9000:2000 certification. We are doing our documentation. I am using ISO 9000-3:1997 as a reference guide.

What I want to know is the model quality manual for a software company going in for ISO 9000:2000 certification, procedures., formats

Are these available in any websites?

If you goto you can get a copy of the latest working document of the new ISO 9000-3 note though this is not complete but it will help.

Universite Quebec a Montreal - Department of Information (http://saturne.info.uqam.ca) - Link Was: /Labo_Recherche/Lrgl/sc7/private_files/07n2505.zip


I do not think that you will find model quality manuals for TickIT as such, in any case working off some pre-defined model is against the spirit of the new ISO 9000 standard. You should build a management system that is suitable for your business rather than one that fits ISO 9000 or somebody else’s business. The whole thing has some Zen qualities, its the journey that matters not the destination. On the other hand if you have already produced a manual based on ISO 9000-3:1997 or ISO 9001:1994 then, evolving from this would be more appropriate, and in any case the changes in the new standard have not really impacted the process of product realization, so software development activities can remain pretty much as is. The single biggest change is that most processes now only need to demonstrate that they are controlled rather than documented, although for software development the most practical way to demonstrate control is to document the process.

If you are looking for links regarding TicKIT I have the main ones at The Test Place - Software Training and Consultancy (www.thetestplace.com) - Link Was: /web_files/sqa.html

Thanks Mr.Marc

Sorry! It was a slip. It should have been ISO 9001:2000 certification.

I was looking for quality manual for a software company complying to ISO 9001:2000 standard.

Thanks for the information, Neil, and for the links! We appreciate your input and help!

Venkat - No problem. Just making sure we're talking about the same documents. Not many people realize there are many different documents in the ISO 900x series.

Hi Venkat,
Don't get bogged down with the Quality Manual Format. Suggest you focus on procedures (documented or otherwise), records that will be created and then build a cross-reference between the procedures and the ISO Standards clauses.

Just to give you some tips:
:eek: Design and development overlaps with production, so the SDLC processes (including reviews and testing )take care of 7.3 and 7.5.1
:eek: Configuration Management is clause 7.5.3
:eek: Back-up, archival and recovery is clause 7.5.5
:p Clauses 7.5.2 and 7.6 are potential candidates for exclusion or deferrment.
:confused: you need to have performance appraisal, job description, training need identification etc. to address clause 6.2.2

Hope this will help
Regards
Neelanshu

If a company is certified for ISO 9001:2000 and wants to go in for TickIT certification what are the steps to be followed?

First with respet to the documentation
Second additional compliance requirements
Third certification body
Fourth cost of certification

Can I have your views please?

Is this (ISO 9001:2000 vs. TickIT) still relevant? (Just asking...)

Is it unheard of for Software companies to register to the normal ISO 9001/2


I'm working on making my software/computer consulting related business ISO9001 compliant. I am doing this mainly because I do most of my work in the manufacturing sector and I believe that if my company is going to create solutions that help clients achieve ISO9001 certification, we should understand it ourselves.

To this means you can do a search and find lots of companies that are ISO certified, it is not as mainstream as it is with manufacturing, but it is not unheard of. Sybase (http://www.sybase.com/detail?id=1025928) did it.

If you want a flow chart check out LogicaAMG (http://www.xp123.com/xplor/xp0406a/index.shtml) example.


By the Way: I'm not sure if my comment is applicable here after looking at some of the dates on the past posts, if you find it useful great. If I'm screwing up posts then please kindly let me know.

I'm working on making my software/computer consulting related business ISO9001 compliant. I am doing this mainly because I do most of my work in the manufacturing sector and I believe that if my company is going to create solutions that help clients achieve ISO9001 certification, we should understand it ourselves.
I Agree. Similar situation here. I have a software company and we too have recently started working on establishing ISO 9001 compliant systems.
By the Way: I'm not sure if my comment is applicable here after looking at some of the dates on the past posts, if you find it useful great. If I'm screwing up posts then please kindly let me know.
No you're not. Threads may be old but haven't lost their relevance. All your recent input to the forums is welcome and appreciated. :applause: I look forward to more of it. Welcome to the Cove! :bigwave: