Barb,

If you e-mail me I will send you a supplier Rating Form that has worked well for us.

ASD...

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Al Dyer
Mngt. Rep.
ullysses3@excite.com

1. Al, guess what, me too please!

2. The best supplier rating system is based on the value of kick-backs. If you don't get any, they are clearly an unsatisfactory supplier.

3. The toughy is, can you automate the supplier rating system, or are you stuck with a manual type. If manual, I'd suggest one of the many variations based on the 1-5 system. I'll pull a sample and post it tomorrow.

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David,

A copy is on its way. I agree with you that cost factors need to be taken into consideration for a total supplier system. We are currently working on revising our system to reflect this and yet keep it simple.

We are currently looking into updating our data bases to reflect cost and comminucation.

Give me a yell if you have a problem with the e-mail attachment or if you would like to see the other documents we use for supplier quality systems.

ASD...

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Al Dyer
Mngt. Rep.
ullysses3@excite.com

Hi Al,
Two weeks ago our External Auditors that they found a strong observation that might create a major issue on our purchasing. And they found out that we are using the same form in evaluating our suppliers.
In view of this we have to generate a form.
Would it be possible to get a copy of the form you were telling? I am also interested in receiving a copy.

Thanks in advance.
Vash Stampede
vashstampede@hotmail.com

Hi all,

We use a system whereby we provide a number from 1-4 (4=Excellent, 3=Good, etc). These are then rated in four categories.
We also compliment this by using any evidence of supplier meetings (minutes) and Corrective Actions.

Our suppliers are assessed according to a frequency assessed by their importance to our business. For example, Level 1 are assessed every six months and are considered to pose a considerable input to our processes and therefore affect our performance to our customers. Level 2's are assessed annually and have a moderate affect on our processes. Level 3's have little or no affect on the output from our processes and are assessed every two years. (These may include Stationery suppliers for example)

We find this easy to use and keeps it all simple. Suppliers are rated first (Level 1, 2, or 3) and then the Supplier Assessment log indicates all details of assessments and frequencies.

Back to the original topic for a minute...

We categorize suppliers as: Level 1 for custom, and level 2 for off-the-shelf products.

We evaluate suppliers based on evidence that WE feel is important;
are they meeting our needs?
do they deliver on time?
have we had a good experience with them?
do they resolve CAR's issued by us to them in reasonable time?
are their products unique such that we must continue using them regardless of their performance?
do they provide good value for the money in terms of product and service?
does their product generate customer complaints?

Meeting your needs is very specific to each business. Only you can determine what you need. (don't let an auditor tell you any different!) Therefore in evaluating your suppliers, tailor the evaluation to your needs. If you need ISO registered suppliers, then so be it!

Beware ( http://16949.com/ubb/frown.gif ! ) that supplier review must occur at your defined intervals, and you need to stick to them.

Honestly folks, go easy on yourselves ( http://16949.com/ubb/smile.gif ) don't hog tie purchasing with space-age evaluations, but, be sure to meet the needs of your company.

Keep being Inventive.
Trakman.

And of course for those 'small' companies, one client system is REAL simple: http://Elsmar.com/pdf_files/ - Look for sup_eval.pdf

Do remember - Your evaluation system should be appropriate for your company and what you purchase. I even warn all clients that I have to be evalluated and on their Approved Supplier List. One registrar required the company to explain how they evaluated and rated me.

Marc,
This is not meant to sound flip, but my answer would be "The same way I evaluated and rated you, Mr. Registrar." How you chose a consultant is a tricky thing to address. You are paying for a service that just does consulting work. The actual acceptance and implementing your consultant's recommendations is the company's responsibility. How a registrar can even question the selection of a consultant you choose to assist you in your business, is to me, "beyond his scope". If I didn't use consultants at all, there's nothing for the auditor to question, in that respect. Sounds to me like an opinion again.

energy

I understand your point. However, every company that has employed me has had some selection criteria so it has never been an issue. Most explained to the registrar that they contacted 2 companies I had worked with in their registration projects, they cited this web site, they cited my resume, they cited price -- and that was about it.

In the most recent registration audit - what, a week ago - the registrar required proof of their rating (evaluating) them (the registrar) and out came the comparison sheet (which we all know has been in the pd_files directory for several years -- of course those buying my Implementatrion Guide get the actual Excel spreadsheets instead of the pdf file I 'give away' -- plug, plug...) and that was pretty much it.

I even print on each invoice "ISO 9001 and QS-9000 require that Cayman Business Systems rated and on your Approved Supplier List".

Do remember, you do not have to have a single rating system - particularly smaller suppliers.

I think we both know if you are going to hire a consultant firm, you are going to use some criteria - even if it's just a name (e.g. "We chose Anderson Consulting because of their world wide reputation".) That may sound like a lame excuse for hiring a company (just by name) but it's done every day. The key is "...defined criteria..."

Above I said:
-> One registrar required the company to explain

That's not exactly true. Almost all have asked.

I agree with Trakman and the others who responded - Keep It Simple.

Hi all, just wanted to know do i need to evaluate all suppliers. i read with interest that consultant also must be rated.
Currently i am only managing those who are affecting the quality of the products, such as raw material, subcon, secondary process parties, etc. Those like one time purchase of equipment was not rated. am i correct?

Hello all,

Can anyone help me in the search for a good Vendor Rating System.?

The system we have in place meets the requirements of QS9000 but we are looking for something that actually yields good info and is flexible and user friendly; (KISS).

Any info on good web sites, publications or anything!!! would be much appreciated.

Cheers,

Rob

Rob,
Here is a system that we presently use, it has some problems, but I believe overall it is a worthwhile system:

We have the following categories-
Quality- defined as percent of accepted material. This is worth 30% of overall score.
Delivery - percent of on time deliveries (within 3 day window), worth 30% of overall score.
Value - Continuous improvements to proactive cost reduction, worth 20% of overall score.
Response/Technology - Response to our issues/ Supplier's level of engineeringand/or equipment capabilities. Worth 20% of overall score.

Quality & Delivery are measurable. But the other two are subjective so we rate the percent with the input of Quality, Purchasing and Engineering and use the average.
We then have overall percentage categories for Outsanding, Good, Acceptable, Fair, Marginal, and Unacceptable. The last 3 categories require various degrees of punitive actions (CAR, visits, new business hold).
Overall evaluations are done on a quarterly basis.

I hope this helps you.

mooser

Mooser,

Thanks for your reply.
I like the idea of this system and epecially combining measurable and immeasurable commodities together.
I imagine this allows the good flexibilty so that the overall picture is viewed when rating suppliers.

One further question though what sort of system have you used to flag a need for corrective action?

Again thanks for your reply.

Has anyone else out there used such a system and found it of value?

Rgds,

Rob

Robs,

Maybe this will help:

I would like to have a template for measuring customer satisfaction similar to the pne for vendor rating. After the product is given to the customer we have to get feedback.

If any template is available it can be used for all types of oerganisations, making some additions to suit the needs

Viewers your help please

Can someone please help me. I am looking for a supplier rating system that is not to complex. Any help would be appreciated.

Gary,

Try this one:

Al, thanks for such a quick response! I have reviewed the document and do not completly understand the 0-100 points from supplier survey (SSR) portion of the document. Can you possibly explain ?

That would be the actual score of an audit. If you need a copy I will send one. For QS-9000 certified companies they got an automatic 100 points.

Try This

Here is another supplier survey .

Good thread. Lots of good forms and info. Thanks for sharing, folks! :thedeal:

Howard, don't you give any credit for the registration/certification? once registered i say on mine, to ignore the questions, and send in a copy of the qa manual and the cert....just a personal opinion.....I know when I am on the recieving end of a survey, I appreciate that.......:bigwave:

Originally posted by barb butrym
Howard, don't you give any credit for the registration/certification? once registered i say on mine, to ignore the questions, and send in a copy of the qa manual and the cert....just a personal opinion.....I know when I am on the recieving end of a survey, I appreciate that.......:bigwave:

Yes and no.
See thread http://Elsmar.com/Forums/showthread.php?s=&threadid=4349 .

This was a form that I submitted as a response to the request for forms.
The questions in fact go beyond ISO 9001. During the audit to verify the answers it is not necessary to actually audit all areas but to use the answers of the auditee as scores.
As we all know the certification is not always a true reflection of the real ability or state of the QMS.
I personally when I conduct supplier audits do not sit down and go through the procedures to find non conformancies as in a third party audit, the most important aspect is that the auditee gives me a feeling of confidence in his system and that he controls it. The atmosphere and the internal relationships are more important.
The real question is if one's supplier has certification then why audit: there are a number of reasons, critical parts that one has to be convinced that the supplier really can meet his obligations, a number of complaints that have not been dealt with properly, despite certification, to help the supplier become aware of strengths and weaknesses that a third party audit does not deal with.
The process of supplier audit should be one of suplier development which alins the expectations of the customer with those of the supplier.

I've searched out and read just about everything in the Cove related to supplier evaluation and approval, but there is one area where I need additional information:

How do you keep track of the supplier performance?

I understand all about determining what is important to us and setting it as criteria. But in order to re-evaluate the supplier at whatever intervals we determine, we'll need to have the data to evaluate. How do ya'll keep track of (ex.) late delivery, returned goods, bargaining, billing as agreed in contract, etc. ?

I'm going to need a system that won't be overly burdensome to use and can work in Excel or be paperbased. Yuk, I know. But that's the reality. I suppose I might dummy up a very simple Access file if needed. But we don't have anything fancy and we don't have much manpower.

Gathering the info from all those directions could be a bit difficult without a system in place.

Any ideas to share?:confused:

Lucinda,

Have you checked out this web site?

http://www.jaxworks.com/vendor.htm

It has some simple Excel worksheets that might be helpful.

Best Regards,
Hank

That is an excellent link for small business tools! Yowza! I'm going to use some of those spreadsheets for my husband's real estate work.

I have seen that vendor evaluation before and it may have been you who posted it. But the thing is that it is impossible to fill in without the information to put into it. On-time delivery etc. And that is my problem. How do ya'll get this information and record it in a way that can be used by purchasing for evaluating a supplier?

Is there a spreadsheet or database that says when a delivery was supposed to be made and the warehouse completes it with the receiving date - and the purchasing dept does a sort by vendor on these columns at the time for re-evaluation of the vendor? What about if something comes in and our tooling dept determines that it doesn't meet specs? How does your company log in this information about the vendor so that purchasing has access to it?

That's what I'm talking about. Where does purchasing get the info from? How is it communicated?

Please find herewith the attachment for the customer satisfaction rating
for software org.
I would like to have a template for measuring customer satisfaction similar to the pne for vendor rating. After the product is given to the customer we have to get feedback.

If any template is available it can be used for all types of oerganisations, making some additions to suit the needs

Viewers your help please

http://elsmar.com/Forums/attachment.php?attachmentid=43

Al's supplier value rating is an excellent form that I'm incorporating into our QMS, but I have two questions about it.

What if we have a supplier we still want to use even though they're sub 60 on the SVR? What would be a good way to add points if necessary to get suppliers back in the metric?

What if the Supplier Survey isn't really applicable? For instance, I extend our QMS to cover the freight carrier that delivers crates of our parts. They don't have any ISO documentation. I'm sure they have similar procedures but I don't think they would do well on an ISO oriented supplier survey. How would you handle this?

--Erik