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View Full Version : Mission from processing customer complaints

D.Salman
17th June 2009, 07:05 AM
Dear all,
What is the general mission from processing customer complaints?
Is it to receive, handle, and resolve customer complaints or protect customer rights?
Many thanks.
Jim Wynne
17th June 2009, 08:29 AM
Dear all,
What is the general mission from processing customer complaints?
Is it to receive, handle, and resolve customer complaints or protect customer rights?
Many thanks.

What customer rights are you referring to? In general, at least in the US, customers are responsible for protecting their own rights. Companies are bound by legal and regulatory requirements regarding defective products and warranty issues.