Niko
16th November 2000, 05:20 PM
In section 4.1 it says something about the "voice of the customer". How should I interpret this?
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View Full Version : How should I interpret Voice of the Customer Al Dyer 16th November 2000, 06:24 PM I don't see anything in QS-9000 element 4.1 concerning the "voice of the customer". Are you refering to section 4.1.2.1f) which notes the "...needs of the customer..."? ASD... ------------------ Al Dyer Mngt. Rep. ullysses3@excite.com |
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