My Company has been ISO registered since March 2007. However our Corporate office is not...Corporate has the responsibilities of Supplier Quality
so therefore there is no support from them concerning ISO 9001:2008. I have been given the task of auditing Corrective/Preventative Action External. (I have already audited the Corrective/Preventative Action Internal) in which I have no problems auditing...Any suggestions for Auditing External CA/PA would help...I know that I can look at the processes and procedure we have established here concerning customer feed back and actions taken from these and any other processes we have here..

My Company has been ISO registered since March 2007. However our Corporate office is not...Corporate has the responsibilities of Supplier Quality
so therefore there is no support from them concerning ISO 9001:2008. I have been given the task of auditing Corrective/Preventative Action External. (I have already audited the Corrective/Preventative Action Internal) in which I have no problems auditing...Any suggestions for Auditing External CA/PA would help...I know that I can look at the processes and procedure we have established here concerning customer feed back and actions taken from these and any other processes we have here..

Hi Jason and welcome to the Cove! :bigwave:

To help us better understand your situation, may I ask a question or two? First, is the corporate office responsible for initiating and handling supplier corrective actions? So, your external CA/PA audit will cover any supplier corrective actions, if any, correct?

Second, does the corporate office also handle customer feedback, including complaints?

Something else I would consider is internal customer feedback/complaints, not just that of the external customers.

Maybe if you can offer a little more info in response to the questions above, we might be better able to understand your situation and offer the most appropriate replies.

I hope this helps...:bigwave:

We handle our own customer feed back with the product that we shipfrom our facility. However sometimes the problem is at the Corporate level as far as design engineering issues and/or supplier quality.

We handle our own customer feed back with the product that we shipfrom our facility. However sometimes the problem is at the Corporate level as far as design engineering issues and/or supplier quality.

Frankly, I'm struggling with the fact that Corporate offices which operate supplier quality (and design?) can be excluded from the qms and that you'd be registered to ISO 9001 without them........

My first thought would be that if you are not allowed to deal with the suppliers directly, then you should write all of your external supplier CA's against corporate. Then assign someone internally the responsibility for following-up with corporate on the actions they are taking with the suppliers.

My first thought would be that if you are not allowed to deal with the suppliers directly, then you should write all of your external supplier CA's against corporate. Then assign someone internally the responsibility for following-up with corporate on the actions they are taking with the suppliers.

Yup - that's what I'd do too. I'd take the view that 'corporate' is the overall supplier of 'supplier management/procurement' services to you, and thus put the responsibility onto them of doing it properly.

(PS, yes, I know that it's 'better' in many ways if the whole organisation is certified, but there are times when that doesn't happen for whatever reason - and there are such occasions. Assuming the OP has no impact on that particular situation, I'm taking a pragmatic view of let's deal with the problem as she is, not as we might like it to be.)