what benfits and needs of non mandatory document where it is just a paper


this is a question many people ask it , where you ask him for
work instruction , specification of material , specification of final product , process interaction , and any other document


they first answer for asking about these document we are qualified , we have experience , we can do our job and plan it without this non-need document


some one said to me , processes interaction is just a paper i will made it and will not look to it again. what is the benefits from it , where we know the interaction of processes with out this form

really i can't reply him

It seems to me these people are asking healthy, if uncomfortable, questions. As an internal auditor I have encouraged my people to "push back" against system demands (and my nonconformances) that they do not understand. If they present a rational argument, it is certainly worth pursuing.

Your people have presented a rational argument. What is the paperwork's objective? It is easy to make too much paperwork. It is also easy to make nonsensical paperwork. Making succinct, easy-to-use, value-added critical documentation is actually more difficult.

When making a requirement for records, it is worthwhile to ask:

What is the purpose of this record?
Who may ask to view the record, and why?
What does the record communicate about the quality of the product/service?
What does the record show us about our quality management system's robust function?
What makes the record easy/difficult to use?

If we are asking personnel to enter data in our records, it is worthwhile to make it clear why that data is important to keep. After all, we are required to teach our people what contributions they make contribute to customer satisfaction in what way. The record is meant to show that happened after their work is no longer present to exhibit the goodness of their work.

I hope this helps!

If you find it difficult if documentation is lacking then you need it?

Excellent comments and advice from Jennifer.

Your people have presented a rational argument. What is the paperwork's objective? It is easy to make too much paperwork. It is also easy to make nonsensical paperwork. Making succinct, easy-to-use, value-added critical documentation is actually more difficult.

And as she also says, they're reasonable (though uncomfortable) questions.
If they still insist that it isn't needed and it's a mandatory record per ISO 9001 (eg, a technical spec), then one part of the answer may be: 'because our MD/CEO / whoever wants us to get ISO 9001, and we cannot achieve that without it'. But that should be an answer of last - not first - resort.