Hi all,

First of all let me apologise for my recent absence from here over the last 6 months, my social, work and academic life have been pressing my time considerably!

Anyway, as part of our attempts to build more beneficial relationships with our suppliers, we are hoping to develop a supplier satisfaction questionnaire where we can assess how our suppliers feel about us and the way we work together. Of course we are seeking ways to improve this relationship where we can and this will help.

I was wondering whether anyone already utilised such an approach and how it has worked out? Does anyone have any examples of the types of questions that have been effective?

Any comments etc... would be welcome.

TIA,

Hi all,



I was wondering whether anyone already utilised such an approach and how it has worked out? Does anyone have any examples of the types of questions that have been effective?

Any comments etc... would be welcome.

TIA,

Yes, because a main problem we deal with is cosmetics and the emphais on control of outsourced in ISO 9000 2008, we are surveying our suppliers who do plating and painting asking them if we pack our parts effeciently for them to ensure minimum handling in their processes. We have just received a few intitial responses, which were positive. The main benefit so far has been communicating with you supplier in a way that demonstrates the partnership this activitiy needs to be.

Hi Harry,
just wonderin' if this is the same with Supplier Performance Management or
Customer Assessment Satisfaction? :confused:
Raffy :cool:

Hi Harry,
just wonderin' if this is the same with Supplier Performance Management or
Customer Assessment Satisfaction? :confused:
Raffy :cool:

You can get some ideas from this thread: Customer Satisfaction Survey vs. Supplier Satisfaction Survey (http://elsmar.com/Forums/showthread.php?t=4189&highlight=supplier+satisfaction)