We had some non comformance issues with our Complaint procedure. I was looking for a sample to do some comparison. I used the search function but could not locate any.

Thanks
Mark

We had some non comformance issues with our Complaint procedure. I was looking for a sample to do some comparison. I used the search function but could not locate any.

Thanks
Mark

Could you define what were the issues? It might help someone to better understand and provide suggestions.

Here are a couple of examples.

Also see: Customer Complaint Procedures (http://elsmar.com/Forums/fileslist.php?mode=allfiles&sortby=filename&pageamt=1&criteria=customer+complaint) and existing Customer Complaints discussion threads (http://Elsmar.com/Forums/search.php?do=process&titleonly=1&query=customer+complaint).

You may find information in the procedure attached below:
V.J.Brahmaiah

Could you define what were the issues? It might help someone to better understand and provide suggestions.

The observation was as follows:

There was no evidence that the organization's procedures require a flow down of information to other organizations.

The observation was as follows:

There was no evidence that the organization's procedures require a flow down of information to other organizations.

What "requirement" was cited?

Stijloor.

ISO 13485:2003 Requirement 4.2.4/8.5.1