Is anyone using a computerized CAPA system? If so how do you like it,has it made your life easier, are people more likely to respond, has it improved your CAPA process any.

What software are you using, and waht was the cost?

We use C/A 5 Corrective Action from Harrington Group. It's great. You can demo free for 30 days. Fully operational for at least 10 sample problems. Customizable for your use. http://harrington-group.com I think. It cost us $300.00, during an Internet promotion. I've used it before. We had over 1300 entries from 1996 to 2000. It will run just about every type of report you want, with Pareto Charts. Plus, you can run mutilple data bases. I run two. Later, ISO Guy. We're getting closer than you think!:p :ko: :smokin:

Energy I have been using CA5 also for the past 2 1/2 years. I like it except for one thing, they want 300 bones for each user license (when I first started it was 500 per user) which can get rather costly, but I just thought of something. Do you really need to have say 20 license or could you just have one for each department which would cut down on the cost. I like the fact that you can have multiple databases with it to, which means you can use it for SCAR's/CAR's/Complaints/NCMR's etc.. I will have to remember this for monday morning when I get back to work, why I didn't think of this before is beyond me.

:bonk:

You are getting closer than I think? You mean to selecting your Registrar? If thats the case I hope the one you select serves you well and does not disappoint you.
:bigwave:

ISO Guy,

The only user is me. Even with the "Super User" feature for secure use, very few people I ever knew went into it for anything. Not here, anyway. In my previous life, working in an Aircraft sheet metal product supplier, the Inspectors would enter their rejections rather than forwarding the paperwork to QA. This proved a waste of time. It also allowed some Inspectors to practice their book writing skills and I had to edit them. Sometimes, they had not done their homework and the rejection was non existant. So, one user is fine for here. In addition to the standard password protection, the data base is on my "secure" drive which is pass word protected. By having the QA Manager as the owner of the data base, it allows me to pre-empt any complaints that may or not be valid. As you know, not every complaint is accurate. Sometimes, it's an opinion. That's why I have a job! Think about it. It's a Corrective Action Data Base. How many Corrective Actions does a company incur? If it would keep multiple users busy, I would say that the seat charges aren't the real problem. No? One more plug for the program. Harrington's Customer Service is second to none. With my user's license, I get the best support no matter how long I've had it. Also, occasionally, they have do updates and there is no charge. We have swapped data bases via e-mail to have them fix something that may have been our fault. No charge. I also used their Document Control Program that is excellent. Don't need it here. In the other world, we had over 600 documents, Mil Specs, etc. It was as user friendly as C/A 5. Well enough Spam.
As for the Registrar, we have one more interview to perform. Only because we said we would conduct interviews. There is no time for us to interview a dozen or so. They're all the same. I used Marc's (more spam:vfunny: ) recommended Registrar Interview file from the Premium Files, with slight modifications. Even the General Manager was reading it like script. I would say we will select within the next month. See you soon.:confused: :ko: :smokin: