Could you please explain for me the note in the clause7-2-2?

" In some situations, such as internet sales, a formal review is impractical for each order. Instead the review can cover relevant product information such as catalogues or advertizing material. "

To me, and I'm using it in my Quality Plan, it means that a Customer can order a catalog item over the Internet or in reponse to a sales Flyer and you don't all have to sit down in a huddle and decides what the Customer wants. The old "Contract Review" element. Maybe I'm wrong, but I'll argue it when the time comes. JMHO Welcome to the Cove!:bigwave: :ko: :smokin:

The onus of "contract review" falls to your advertising or marketing department to make sure that the information in your catalog is accurate : part number, description, price, etc. This is the offer of your product.

Then the customer relies on this description of product to place his order, which becomes his acceptance of your offer. A contract has been made.

No further review is necessary. It is assumed that the information provided by your company is accurate and the customer is fully informed.

energy and Lucinda have it pretty much right. You must remember that this ISO thing could apply to any business. Way back in the days of catalog sales, the purchaser would either fill out an order form and mail it in or call a phone number to place the order. Contract review in those cases was nothing more than making sure the customer gave all the information needed to fill the order. In some cases I have been notified that my order could not be filled at that time and I had a choice to cancel the order or wait for the ‘backorder’ to be filled. Hey! 7.2.1 b) in action! :rolleyes: