Dear All,

We are doing the study on capacity of QM service providers in one of the developing countries. The focus would be assessment of technical capacity as well as institutional capacity of QM consultants. Therefore would very appraciate your help in defining:

1/ What are the technical capacity that QM consultant should have ?

2/ What are the soft skills that QM consultants should have ?

3/ What kind of experience is preferable ?

4/ How QM consultants usually keep themself updated ?

Addtionally,

5/ What are the QM services that most appropriate for Small and Medium Enterprises (SME) ?

6/ What are the potential serivices that could be developed and offerred especiaaly those for SME ?

Would appreciate if you could provide some information resources that we can refer to (similar survey, study, threads ...)

Thanks a lot in advance,
Tuan

ISO 21095 "Guidelines for the Selection of quality management system consultants and use of their services" has reached the CD3 stage - is your survey related to this?

qualitymanager

Dear QualityManager,

Our study is not related to this standard (ISO 21095). In fact I would very appreciate if you can tell us how to get a copy of this standard. I have tried through information center of local National Standard Body, but unsuccessful.

Best regards,
Tuan

Tuan

If you could pick up a copy of Junes 'Quality World' it has a few features on this topic.

Thanks for the info. But do you know if they have an online version of the "Quality World". It would be very difficult for me to get a hard copy from Vietnam.

Thanks,
Tuan

Most of the articles can be read 'on line'.

go to http://www.iqa.org/

and click on the Quality World icon at the bottom of the page.

Tuan,

The ISO/CD.3 21095 is under the control of the Netherlands Standards Body (Secretariat of TC 176/SC3). As usual the text in the standard says you should contact your national Standards body to get a copy - they may only have a copy if they are a member of TC 176 (or its subcommittees, I guess).

At the current stage this standard is issued for comments only, so you may be able to get a copy if you can convince them that your research may be of use in developing the standard.

If for some reason that fails, the website fo the Secretariat is www.nen.nl - as a last resort, you can try to get a copy via the GTZ (I suppose they have contact with the German Standards Body - DIN, I think).

Good Luck,

qualitymanager

Dear M Greenaway,

Thanks for the info, I have picked up the article.


Dear QM,

I have sent a request to NEN, but havent got back the reply so far. It would be difficult to get thru DIN also as I was told that this committee draft still not available in ISO database.

Many thanks anyway.

Tuan

Dear QualityManager,

Our study is not related to this standard (ISO 21095). In fact I would very appreciate if you can tell us how to get a copy of this standard. I have tried through information center of local National Standard Body, but unsuccessful.

Best regards,
Tuan

An old draft of that Technical Specification (CD2) can be accessed here: ISO/TS 21095 - Guidelines for the selection of quality management system consultants and use of their services (http://www.ibco.org.br/iso.htm)

That should be an excellent start for Tuan. Good find, Sidney!

Thanks, Wes.
From what I gather the plans to issue the ISO/TS 21095 have been dropped and a new document ISO 10019: Guidelines for the selection of quality management system consultants and use of their services is being developed and it is expected to be released during 1st half of 2005.

I just don't understand why they would make this document specific to QUALITY consultants. Why not make it generic to any type of management system consultant? When we manage to combine ISO 10011 and 14011 into 19011, why separate the issues? :confused:

Thanks, Wes.

I just don't understand why they would make this document specific to QUALITY consultants. Why not make it generic to any type of management system consultant? When we manage to combine ISO 10011 and 14011 into 19011, why separate the issues? :confused:What can I say, Sidney? I agree with you, but you are preaching to the choir.

For twenty years, I've tried to make the point that Management and Quality aren't mutually exclusive. I think we head for a dead end when we try to keep Quality as a "tight little group." That kind of thinking is what results in Quality folk being last hired and first fired.

I think it is far better to integrate than to segregate - kind of like real life, huh?

Also see:

The ISO 9000 family - Status of all the documents administered by ISO TC 176 (http://elsmar.com/Forums/showthread.php?t=7578) and
How to select a consultant? What criteria to consider and look for when looking (http://elsmar.com/Forums/showthread.php?t=10558)