They says that Philip Crosby coined the word cost of quality. The ideas are in the two books, Quaulity is Free and Quality without Tears. Where can I find more information about this subject? What books or publications should I read?

Dear the Cove members,

Please see more about this topic on Miscellaneous Topics.
And.........where else?
Yes, there are in three or four places on this Cove. Where?

Warin

Funny that this question was asked the same day a friend of mine asked me to recommend books on the topic. Here is the short list I gave him at lunch yesterday:

The Cost of Quality (Principles), Ray Campanella
Quality Planning and Analysis, Juran/Gryna
The Quality Handbook, Juran, et. al
Total Quality Control, Armand Fiegenbaum

The first listed is a quick read, yet informative. I can't find it on my bookshelf (either loaned it out or left it somewhere), so the title is approximate. I am pretty certain of the author however.

Regards,

Kevin

Thank you Kevin. I already have Quality Planning and Analysis, Juran/Gryna and The Quality Handbook, Juran, et. al. I am catching the two books. I hope I can catch them up next month.

I have placed orders for these topic from many publishing houses.
To do the research on this subject I have to consult with many publications. Is this the right opinion?
:(