Subject: Re: Q: ISO 9000 and football/Crosta/Farrugia
Date: Thu, 19 Nov 1998 08:33:33 -0600
From: ISO Standards Discussion

From: "Mr. F.E.Farrugia"
Subject: Re: Q: ISO 9000 and football/Crosta/Farrugia

I heard that Middlesborough (English Premier Division) are ISO 9000 registered. Please check.

> From: Fabrizio Di Crosta - iperbole.bologna.it
> Does someone know anything about ISO 9000 in football (soccer) team?
>
> Fabrizio

Why not?

Works for me.......

No reason why not. Just surprised me it has hit sports.

The Brits have it down pretty well....use it where we wouldn't ever think...and it works !!! Been able to see that first hand....the UK audits I have done were quite an enlightening experience.

We are leagues behind.

Does anyone know of any sports teams which have gone through the ISO 9001 implementation and registration process?

I haven't looked for any other teams but can confirm that Middlesborough FC are registered. Further info is available on their website.

We had teh idea of implemeting ISO 9001 at Benfica here in Portugal some years ago. But than the President changed, and all went off...
But it's a nice work and not very easy. We have to deal with completly different people... :lol:

I don't know how Middlesborough qualified.
If you take the goalkeeper as the process 1 and strikers as process 11, they move from the first process to the last and miss out all of the central processes.
Anyone who saw them play in Europe last year must agree surely?

The Mexican Football Federation (FMF) soccer team, Monarcas Morelia, has earned 9001:2000 registration for its Basic Forces (youth seed team), administration and stadium.

If we think a little over this subject, we may expect an interesting work.
Considering that the scope of the registration of a soccer team could be for example, the selling of football games, we’ll have interesting areas of the system.
Imagine just ISO 9001 requirement 7.4 Purchasing...
For example the selection of suppliers in the case of those guys that are “selling” the players... (in this case, the most dirty the business is the better...)
Should we consider as a “Criteria for selection, evaluation, and re-evaluation” of the supplier the amount of money he pays to the President of the club in each plays transfer...
Imagine what we can write in the purchasing information when we want to buy a midfielder that is fast, but he plays also well with his head... – how can we do the correct “verification of the purchased product”..., it will be at least funny to work with different people...
:lmao:

And if purchasing raises a few eye-brows consider warranty issues and what about spare parts.
It could mean a speedy recovery for injured parties as the quest for zero non-conformity must ultimately lead to the advent of the first team of bionic men!!!!!!!!!!! A drip of oil or fuse replaced and they're back on the field.:lmao:

I don't know how Middlesborough qualified.
If you take the goalkeeper as the process 1 and strikers as process 11, they move from the first process to the last and miss out all of the central processes.
Anyone who saw them play in Europe last year must agree surely?

One of the things we try to teach about ISO9000 is that it is not a guarantee of the quality of service/product. Thanks to 'Boro we now have a case study to illustrate the point! :lol:

Can't argue with that but what worries me is that the manager is taking over our national team. Continual improvement? Show me the BOS reports!:confused:

If you think an ISO registered football team is odd, check out the link I posted under "If you haven't already seen this in the ASQ newsletter..."

If you think an ISO registered football team is odd, check out the link I posted under "If you haven't already seen this in the ASQ newsletter..."


Did you mean this?
"The Klang Sri Sundararaja Perumal Temple is believed to be the first Hindu temple in Malaysia and probably the world to achieve the ISO 9001:2000 certification last November for its quality in religious, cultural, and social services to Hindus"
This was in the latest ASQ newsletter, and it's really amazing! :rolleyes:

If you are interested in ISO for football, the attached article entitled : ‘ISO 9000 scores in professional soccer – but who is the customer?’ is worth reading.

Sorry, I've just stumbled across this topic and feel the need to reply...

A while back, maybe a few years, there was a news story about the Scottish Football Association & ISO9k

(http://www.bsi-global.com/en/About-BSI/News-Room/BSI-News-Content/Disciplines/Quality-and-Business-Improvement/The-Scottish-FA-Score-First-To-Improve-Standards-/)

I used to post regularly on my team's forum and raised the general subject about Football Clubs using 9k as a means for business improvement, which generally got the response of what the heck are you talking about. However folks who knew a bit put up an argument saying that it wasnt relevant.

An argument which seems to heva dragged on since the dawn of time is whether we are 'supporters' of a club or 'customers', the argument being compared against a supermarket and whether you would stick by your regular supermarket if the quality of service/product dropped to an unacceptable standard.

As much as it's easy to joke about the 90 minutes on the park, my argument is that that is almost irrelevant and is almost directly influenced by everything that happens outwith those 90 minutes.

As 'a-person-who-pays-money-to-receive-a-service', I like to understand the grounds for that service and the standards I can expect to receive that service at. There are a number of clauses in 9k which can be significantly applied to professional sports clubs which actually mean something and not just a wishy-washy statement which becomes irrelevant when you apply it to such businesses.

At the end of the day, when I pay my hard earned cash for something, I like to know when I can start complaining !!