MD
30th October 2002, 05:41 PM
ISO 9004:2000 Clause 4.2. "Documentation" says taht organization should be evaluated against certain criteria, including BENCHMARKING OF DOCUMENTATION SYSTEMS.
To my mind benchmarking of documentation systems is an excellent idea.
I wonder does anyone have any experience of this or at least some ideas from where to start?
Marc
30th October 2002, 07:39 PM
You can start by reading through the threads here which address documentation systems. many are described. Many in detail.
But first - what, specifically, are your measureables?
Claes Gefvenberg
31st October 2002, 01:44 AM
MD said:
ISO 9004:2000 Clause 4.2. "Documentation" says taht organization should be evaluated against certain criteria, including BENCHMARKING OF DOCUMENTATION SYSTEMS.
To my mind benchmarking of documentation systems is an excellent idea.
I wonder does anyone have any experience of this or at least some ideas from where to start?
Yes, it is an excellent idea. Quick suggestion: Why not do it here (At least in a limited way)?
MD
4th November 2002, 12:49 PM
Well then what measurables could you suggest for documentation system?
Some:
-Number of procedures & instructions/Number of employees (could be benchmarked only between organization of the same of industry)
-Money spent on paper (per year)/Number of emoployees
-Innovations, improvements, canges last year/number of procedures&instructions
-Number of employees who suggested improvements last year/Total number of employees
More...?
