I'm needing some advice on the best way to file/document/verify customer specifics.

It was suggested to me that they may be online and it would be possible to "link" to them to ensure that they were always up-to-date and it would be the customer's responsability to control/update. That would be GREAT! But............:frust:

Customers: GM, Rieter, Nissan, Dephi

See http://www.iaob.org/oem_req.html

That is one of them, any ideas on the other three.:frust:

Delphi is http://delphi.com/suppliers

That's two! Now we're cookin....;)

Nissan is www.supplier.nissan-ix.com (Note: password is required to enter)

OK!!!! Now just one more...............:D

Or would that be two, Mercedes & BMW? We sell to Rieter.

IMHO, that would be 2.
BMW is www.supplier.bmw.de/en/gdz/qualitaet/index.html
I don't know what Mercedes would be, but try a web search for Daimler Benz.
If anyone finds the link, please post.

You're the coolest Dave! :)

I'll keep looking............

I searched for the Daimler-Benz and ended up at the Daimler-Chrysler (sp?) website. I was told that is the same, so that one will be on www.iaob.com also. Thanks!

Now all I need to know is... will that be enough to cover the customer specifications requirement? :confused: It seems like that would be too easy for TS.

No, you still have to do the usual from your end.
Look on your RFQs, your prints (both in-house and customer prints) and specifications (your DV, PV, performance requirements of your parts, etc.) to be sure they meet (or better, exceed) what the customers want. Are all special characteristics noted?, Processes in place for controlling these?, und so wieder.

JMHO. If I messed this up, please let me know.

That's pretty much what I thought. But, it still helps a lot.

THANKS A BUNCH!! :D

Attached is a page from the AIAG Special Edition showing the various site locations for the customer-specific requirements listing for ISO/TS 16949. Hope this helps.

Thanks,
I will have to take a look at it a little later, just got a call.

Dear everyone,
After getting customer specific requirement, can you suggest what is the appropriate way to deploy each of those requirement through out the organization? For example, re-write our procedure item by item to include each specific requirement?

Best regards,
QSMSO

I have struggled with this one since the days of QS. With the advent of TS2 "customer specific requirements" will be the #1 item on the list for auditors.
What I am doing is making a check list from each of the customer specific requirements list and then state the procedure/process definition where the requirement is addressed/implemented.
Ford has the most extensive list of CSR's. It is a complete reprint of the TS2 along with their needs and expectations, accompanied by a Q1 & MMOG checklist.
GM is next. While their list is fairly short the flow down is massive and difficult to find. And in a lot of cases you have to pay for the info.
Chrysler has ther shortest list, but you have to spend a lot of time researching and reading between the lines.

After the "big 3" I still need to add our other ten OEM's.

Once the CSR's have been established you then need to consider the customer requirements stated int he RFQ, i.e., Statement of requirments, Statement of work, etc.

One method that has proven effective is adding a section to all procedures noting which customer specific requirement may come into play in enacting the procedure.

That section would include the revision level of the requirement as a lead to document control and record retention processes.

Ok, here is a new one added to the old one.

Since we supply to Rieter and we are Tier 2 to BMW, would the supplier quality manual for BMW be what we need or Rieter.
If it is Rieter.... I CAN'T FIND IT! :frust:

Any clues?

MsHeeler:
I would get guidence on this from your SQA contact at Rieder.

Also realize that suppliers to the B3 are required to access B3 databases for all such activities starting with the APQP/Product realization process. And that it costs alot of money to comply.

Doing a search on Powerway or Integral Solutions will give you much more info.

Hi! Everybody:

I was looking to this thread and I´m looking for Renault and VW specifics also. Does anybody know where can I find this?

Thanks in advance.

Please see page 1 of this thread for the attachment AIAG Customer Specific Requirements.doc. Both VW and Renault are listed.

Hi everybody!

I just want to thank you all for your help and communicate that
it´s fo real now June 11th & 12 th, I have pre-asessment audit.

Wish me luck! , ´cause I´m going to need it.:biglaugh:

:bigwave:

I saw this info which I think is good too:

We are tier 2 customer, we supply to automotive but not OEM. How does customer specified requirements fit in? We do have some supplier manuals for our customers, and we do use the QS-9000 manuals form AIAG. This in regard to ISO/TS 16949 registeration

Do we need to submit our customer requirements based on the supplier requirements manuals they submitted to us?
Would we be audited on those defined requirements?

Do we need to submit our customer requirements based on the supplier requirements manuals they submitted to us?
Would we be audited on those defined requirements?

We are primarily a Tier 2 also. My answer to your first question is YES. Your customer's requirements take precedence over anything else - including the TS standard. My experience is that the Supplier Quality Manuals from our customers are, typically, "in addition to" the requirements spelled out in TS and the AIAG manuals (if there is/are any difference(s)).

Second question: We have been auditted against each, specific, customer manual. The auditor is basically looking to see that we have the most recent manual (thank goodness most of them are now on the net so following the current mandates/procedures of our customers is a relatively simple matter).

Bill

"We are tier 2 customer, we supply to automotive but not OEM. How does customer specified requirements fit in?"

Customer specific requirements are only those required by your customer, in this case the Tier I.

"This in regard to ISO/TS 16949 registeration"
You are required to demonstrate compliance to all clauses of TS2, including customer specific requirements "flowed down" by your customer.

"Do we need to submit our customer requirements based on the supplier requirements manuals they submitted to us?"
Check with your customer.

"Would we be audited on those defined requirements?"
You will be audited for compliance to customer specific requirements

We are primarily a Tier 2 also. My answer to your first question is YES. Your customer's requirements take precedence over anything else - including the TS standard. My experience is that the Supplier Quality Manuals from our customers are, typically, "in addition to" the requirements spelled out in TS and the AIAG manuals (if there is/are any difference(s)).

Second question: We have been auditted against each, specific, customer manual. The auditor is basically looking to see that we have the most recent manual (thank goodness most of them are now on the net so following the current mandates/procedures of our customers is a relatively simple matter).

Bill
thank you for you reply. How did you document these customer requirements in a seperate procudre or initerweave into other procedures and instructions.

thank you for you reply. How did you document these customer requirements in a seperate procudre or initerweave into other procedures and instructions.

To be quite honest, I'm not sure :confused: :rolleyes:
My best guess is that it's "interwoven" but I'm going to have to check into it. I guess I'm under the assumption that we have it documented somewhere, somehow - or we would have received a minor.

Ford has updated their CSR's.

Is there new/revised listing out of customer sites? I'm just wondering since I hate to duplicate what is already out there.

thank you for you reply. How did you document these customer requirements in a seperate procudre or initerweave into other procedures and instructions.

Iday, What I have done (still doing) was to prepare a spreadsheet listing all of the customer specific requirements for all of our customers. Then under each customer's name I indicate where the requirement is addressed, i.e., procedure, work instruction, approval letter, etc.
It was a very labor intensive (keyboard labor :biglaugh: ) but I think it was worth it. Now i just have to keep up with the changes.

It was a very labor intensive (keyboard labor ) but I think it was worth it. Now i just have to keep up with the changes.

Just curious, how many customers are you tracking in your spread sheet? I'm dreading doing a similar project because of the volume of customers we serve. The tally is 99 :eek: without a complete listing from sales.

May be simply my NEWEST dumb question, but.... if I don't supply automotive directly (I don't) and the TS standard says it's "scope" is automotive suppliers, am I responsible for the "customer specific requirements" for our customers who in turn DO supply automotive, for ALL my customers 'cause we choose to go for TS, or none o' the above?

It's the end of the day... I've been in TS **** all day... I'm a week away from vacation.... forgive the potentially dumb question.

Here's my take: You have to meet the requirements of your direct customers. You would only have to meet the CSRs of customers up the line if your direct customer(s) pass the requirement down.

May be simply my NEWEST dumb question, but.... if I don't supply automotive directly (I don't) and the TS standard says it's "scope" is automotive suppliers, am I responsible for the "customer specific requirements" for our customers who in turn DO supply automotive, for ALL my customers 'cause we choose to go for TS, or none o' the above?

It's the end of the day... I've been in TS **** all day... I'm a week away from vacation.... forgive the potentially dumb question.

Not a dumb question in my mind. If you do not supply automotive directly (what does that mean anyway?), and TS does not apply, then who cares about the TS requirements. You can only be responsible for your customers. So, if you supply company x, who supplies company 1, who in turn supplys Ford. You are responsible for the requirements placed on you by customer x, not Ford. For one you probably will not have access to all of their requirements.

So just assert somewhere that if we WERE notified of any such requirements we'd certainly fulfill them? Will that bird fly?

8 days til vacation.... 8 days til vacation... 8 days til vacation.....

Chances are, you already have CSRs from your current customers. Do you have anything like supplier quality manuals or similar documents referenced in purchase orders? Those are CSRs.

I remember reading an article that TS now considers motorcycles "automotive" (much too early to remember or find the document :rolleyes: ). We supply Harley Davidson and their site is http://www.h-dsn.com - "Public menu" - "General Business Information" - "Doing Business with Harley".

They're heading towards electronic filing (PPAPs) but aren't quite up and running yet.

Bill

8 days til vacation.... 8 days til vacation... 8 days til vacation.....

Hold on Girl - you'll make it.

7 days til vacation :)

So just assert somewhere that if we WERE notified of any such requirements we'd certainly fulfill them? Will that bird fly?



I don't think you have to do that either. What you have to do is to make sure you have all of your customer specific requirements. As howste said "You have to meet the requirements of your direct customers. You would only have to meet the CSRs of customers up the line if your direct customer(s) pass the requirement down."

You might not know that they were passed down. You might only know that your customer is requiring a certain package or what not. You need to find out if your customer(s) are requiring any special documentation or forms. Not all CSRs will be in books, websites and such. Many will be on POs, RFQs and regular everyday business stuff.

Don't get too hung up on this stuff. In fact, take off on vacation a day early. Tell your boss the Cove authorized it. :thedeal:

My boss said, "What's a COVE?" LOL!

We have maybe one customer who gives us anything even resembling a supplier quality manual. At this level, we typically only get a purchase order and any special customer requirements (pkging, chemical specs, etc) will be on that po. I guess I could stretch to say those po's are the list of special customer characteristics. Gee, that'll be fun when I have to provide our registrar, in advance of a TS audit, a list of customer specific requirements.... HERE, here's our entire customer list and everything they require!

7 days, 7 days, 7 days......

My boss said, "What's a COVE?"

Well I tried.




We have maybe one customer who gives us anything even resembling a supplier quality manual. At this level, we typically only get a purchase order and any special customer requirements (pkging, chemical specs, etc) will be on that po. I guess I could stretch to say those po's are the list of special customer characteristics. Gee, that'll be fun when I have to provide our registrar, in advance of a TS audit, a list of customer specific requirements.... HERE, here's our entire customer list and everything they require!




And that is what you might have to do. Auditors should know that not every customer puts their requirements in a nice neat booklet or website. Most are on the 7.1 and 7.2 documentation. And I would not under any circumstances take all that information and place it on a separate document just for the auditor!!!!! :mad:

You need to be able to show that you know what the CSR are for any particular order, or product.

We have developed a list of things we require from our suppliers. These go beyond the SOW or SOR. They will be bulleted on the PO in a statement: Items 1, 2, 5, 7 of the Vendor Agreement are required. We deliver the agreement when the supplier is added to our ASL.

It was a very labor intensive (keyboard labor ) but I think it was worth it. Now i just have to keep up with the changes.

Just curious, how many customers are you tracking in your spread sheet? I'm dreading doing a similar project because of the volume of customers we serve. The tally is 99 :eek: without a complete listing from sales.

We only have 13 OEM customers that I presently track. Naturally DCX/Ford/GM have the largest listing.
This is off the subject, but we are presently being reviewed for the Ford Q1. Having reviewed their "expectation" checklist I do not find one reference to customer specific requirements; even though Ford has the longest and most demanding list of anyone.

Sam,
As far as the Q1 and customer requirements, it goes back to the pre-requisites. It went like this; our Q1 was based on TE-9000 which ties back to Qs-9000 which has all those customer requirements. Not knowing which Q1 your looking at I can't say for sure, but there is always a tie back to them.

Sam,
As far as the Q1 and customer requirements, it goes back to the pre-requisites. It went like this; our Q1 was based on TE-9000 which ties back to Qs-9000 which has all those customer requirements. Not knowing which Q1 your looking at I can't say for sure, but there is always a tie back to them.

Randy, Your right. I found it in Para I.1.5. I just wasn't reading deep enough.

I just wanted to let everyone know my company has been recomended for TS 16949:2002 registeration upon closing one minor nonconformity.

I just wanted to let everyone know my company has been recomended for TS 16949:2002 registeration upon closing one minor nonconformity.

:topic: I'll look for that big banner next time I take that shortcut through the Industrial Park! ;)

I just wanted to let everyone know my company has been recomended for TS 16949:2002 registeration upon closing one minor nonconformity.
Congradulations on a job well done. I know you really worked hard for this :bigwave: