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View Full Version : Clause 4.19 Servicing - Mold Makers and do produce some parts off customers molds BILL MAYNARD 13th February 1999, 02:11 PM I just sent my manuals for review prior to assessment for QS. I stated NOT APPLICABLE. We are Mold Makers and do produce parts for some customers off thier molds. Service is not mentioned in contracts. Am I right? Thanks, Bill Howard Atkins 14th February 1999, 01:21 AM Do you sell your molds to your customers? If so do you have a warranty agreement etc. If so you have some responsibility as to servicing IMHO (In My Humble Opinion). Marc 14th February 1999, 05:58 PM Yeah - I believe the convention now is to look at warranty work as a form of 'service', though that was not the case a few years back. It's sorta like Customer Supplied Product used to mean stuff consumed in the process and/or product - Now includes returnable packaging and such. |
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