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View Full Version : Does ISO 9000 require documentation of nonconforming incidents

rrramirez
28th June 2003, 08:23 PM
I read ISO requires documentation of nonconforming incidents in the website http://www.leaniso.com/Articles.htm
Is this really required? :confused:
Claes Gefvenberg
30th June 2003, 02:19 AM
---X---Is this really required? :confused:

It is. See 8.3 and 4.2.4.

/Claes
rrramirez
5th July 2003, 03:18 PM
It is. See 8.3 and 4.2.4.

/Claes

Do this mean "each time" that i dectect a nonconforming situation itīs necessary to write a NCR?
That is my question.
Claes Gefvenberg
5th July 2003, 05:50 PM
Each time? No, it doesn't have to be that way (fortunately). You have to describe how you handle nonconforming products in a documented procedure. There's the key. Write the procedure in a way that fits your operation. For instance, nothing in 8.3 tells you that you have to write a NCR for each occurence, so there is nothing preventing you from bunching similar problems together.

In some way most of us do that.

I suggest a trip to the Nonconformance and Corrective Action Systems (http://elsmar.com/Forums/forumdisplay.php?f=40) forum.

This very question has been turned inside out several times there, and good solutions have been forwarded. The thread Priorizing Non-conformances (http://elsmar.com/Forums/showthread.php?t=5751) is one example.

/Claes