Anyone have a procedure for 8.5.1 Continual improvement they would share as a guideline for real results attainment. We are not into 6 Sigma, or Lean methodoligies yet. :rolleyes:

I think the best thing to do is to go to ISO 9004 appendix B and make a flow chart of this.

The most important thing is to document the "improvement" every one is doing something all the time but when the auditor comes no one can remember what they did.
Why do you need a procedure?

I have never created a documented procedure for continual improvement, and probably never will. There are many methods used to demonstrate continual improvement. My favorite method is this: determine what metrics are most important to the success of the company (objectives), take action to ensure they improve, and track/chart the results.

I have never created a documented procedure for continual improvement, and probably never will. There are many methods used to demonstrate continual improvement. My favorite method is this: determine what metrics are most important to the success of the company (objectives), take action to ensure they improve, and track/chart the results.
Thans, makes sense to me