What about process mapping? Is there anyone out there using process maps to meet the following requirements:

4.1 General requirements a) identify the processes needed for the quality management system and their application throughout the organization and b) determine the sequence and interaction of these processes

If so to what extent are you documenting your system within the process maps. Are they generic? Are they detailed? How many pages did you end up with?

I have 12 pages worth of process maps which are layered and are pretty generic and was just wondering what everybody else was doing????

Thanks in advance for your responses....they will be very helpful...as I do not have anybody else to counsel with at my place of employment.

Vicahunt:

Welcome to the Cove!

If you do a search of this site, you will find lots of great information, spread in a few threads. Why not give that a try?

Again, welcome.

Craig

Hi Vicahunt, and welcome to the Cove :bigwave:



I have 12 pages worth of process maps which are layered and are pretty generic and was just wondering what everybody else was doing????

Thanks in advance for your responses....they will be very helpful...as I do not have anybody else to counsel with at my place of employment.

I think you've come to the right place... Ok, I know you have... ;)

Craig is right, there are threads about process mapping all over the place and a search will provide you with a lot of reading. Have a look at this Search result (http://elsmar.com/Forums/search.php?searchid=19863) : I looked for the word "map" in the ISO9001:2000 forum.

I can start you off by saying: Yes, I have a feelng that most of us use process maps in some way.

Speaking for myself I put a (not very detailed) map of our main processes together to show their interaction and use more detailed maps in our procedures.

/Claes

We have a high level process map in our Quality Manual, showing the key steps from obtaintain inputs to generating outputs. A level down has process maps specific to each department and their key inputs and outputs...a somewhat more detailed method to show out the output from one department is the input of another.