Does anyone have a nice simple introduction to ISO9001:2000 for employees?

I'm looking for something that is a page or two and no more.

Thanks!


Mike W

:biglaugh:

Hi Mike,

As a matter of fact, I don't. I tell them that our QMS is based on ISO 9001:2000, but that is about it... I do however go to some lengths to describe our Combined Management System, of which our QMS is a part along with the EMS and H&S systems.

Apart from having the written procedures on the intranet we also have a lot of information explaining why we have the system and how it works. I use that information for presentations. (Which means it will always be there for reference later).

I realize that I didn't quite answer your question here, but my point is: Your QMS is based on ISO9001:2000, right? So promote your QMS.

/Claes

Mike,

Here's something pretty basic: ***DEAD LINK REMOVED***. It's an article of mine on ISO 9001:2000 written for Industrial Engineers (IIE Solutions, Dec 2001), but the points are applicable to anyone. You could easily boil it down to the thoughts you felt were most relevant.

Happy instructing!

This may sound like a silly question, but why do you ask? What value is gained from your employees knowing all of the clauses? I would focus more on what ISO 9001 means to your company, how it impacts the employees.

For me, my Management System Orientation is comprised of two parts, both in powerpoint presentations.

The first is nicknamed "Light and Fluffy." L&F is an introduction to ISO 9001, a humourous anecdote on the various standards and where else the employee may have seen the ISO term, levels of documentation, accessing documentation, training, auditing, and the policy/objectives.

L&F is usually conducted within the employee's first week on the job.

Several weeks into the job, the employee received what is affectionately referred to as the "Hardcore" presentation on the Management System.

In my department, I have matrix that lists all the clauses along one axis and all the positions within the company along the other. I then indicate to what degree each individual is impacted by that clause:


M - Master (champion, know inside and out)
U - Use on a daily basis (either consciously or not)
F - Familiar (guess what...we do this...next clause)
N - Not applicable (design and development)


The HC presentation describes each clause and sub-clause. Based upon the information in the matrix, the presentation is tailored for that individual. Example: A crane operator will not learn all the ins and outs of our Management Review, but I do want him to know that Management is kept up-to-date about our processes and results and that communication flows both ways.

Mike,

I have attached a Powerpoint Presentation I am working on. I have started using it to reintroduce QA to management. Coupled with some lively debates it is doing the trick. I hope it helps in some way.

Greg B

A good introduction would be the company quality policy statment and show how it directs the conduct of the company, its systems, resouces, process and improvements with a flow chart containing the 4.0, 5.0, 6.0, 7.0 and 8.0 subjects.

Please do not forget the golden rule:

Tell them They forget
Show them They remember
Involve them They understand

It has worked for me for 15 years and I strongly recomend it.

Godfrey Partridge
Isobiz.com

:bigwave:

Mike,

I know this may be a bit late. But I've prepared some bullet point type of word document for the introduction training I've given to our staff (various departments).

Let me know if you are interested and I can share this document with you. Send me an e-mail.

SK

My intro to ISO is about 1 minute long that I give our employees. We had longer one but people would always say ISO says we have to rather than our system says we have to. So, the blame was put on the standard. It is our/your system not ISO's.

gpainter,

I've just sent you the MS-Word document. Let me know if it was useful to you. Also, let me know if you require any clarification on that.

SK

Please do not forget the golden rule:

Tell them They forget
Show them They remember
Involve them They understand



Excellent....short and sweet...

CarolX

Here is a ppt. Training that is very simple w/ silly clip art to keep it light. I used this to inform employees of the 2000 Certification audit and our new Registrar. Before we hired a new registrar, the employees on the floor were never audited (that should be a different thread under “Ineffective Registrar”) so I needed to start somewhere. I hope it helps!

humm...let's try again!

It is our/your system not ISO's.

Imagine that! Someone taking responsibility for the QMS! Next thing you know there may some ownership to the QMS. :thedeal:

...people would always say ISO says we have to rather than our system says we have to. So, the blame was put on the standard. It is our/your system not ISO's.

A pet peeve of mine!! Much the same way that customers send out vendor surveys that state "ISO requires that we have this form on file or we can't do business with you." :mad:

I don't call it an ISO Intro anymore. I give a new hire orientation that includes a quick review of the overall structure of the QMS, and then tailor the process/procedure review to the ones pertaining to that position (some pertain to all employees). Then I hand them off to the safety/env. guy for the rest of the orientation.

ISO Cheesy - I like it! Anyone on the floor can relate to the plain English and concise bullet format. Less chance of snoozers.

humm...let's try again!

ppt.
ISO Cheesy, That is very cool presentation, I think I have learned something!
Paula

ISO Cheesy, That is very cool presentation, I think I have learned something!
Paula

Thanks Paula,
The objective was to point out where employees could go to get the information about our QMS and the status of the quality objectives. A few weeks after the training, I ran a contest with questions like “What is the status of Customer Complaints as of 00/00? Red, Yellow or Green” It was a whole Inspector Gadget… 007… thingamabob theme. :D

Silly (or should I say Cheesy), but effective for the purpose.

See ya in Nov if not sooner :bigwave:

humm...let's try again!

ppt.

Cheesy,
I like the presentation. :cool: It gets a lot of the important info across to the masses. I have only one question. I think it is slide 2 that states you have audits every 6 months to maintain certification. Is this correct? Ours are annually and IMHO should probably be every two years.

Greg B

Greg,

Yes it is correct. At one time the QMS was the quality departments responsibly only. It was a system that I like to call “Penciled whipped”. We finally got a Quality Manager that wanted to do the right thing, so we fired the old Registrar and pretty much had to build the QMS from the ground up. We felt at the time that 2x a year with a new Registrar would help us stay on track and see the benefits of an effective QMS.

I think I read in another thread that Upper MGT. is more acceptable to ISO when it’s a 3rd party telling them where they need to improve. It was true in this case.
I agree with you “every two years”, but only if your current system is giving you the results you set out to do. At the time we were still in the "Training Mode" :bonk:

Guys,

I am attaching the MS-Word file which I used to give presentation to our employees on ISO9001:2000.

Let me know if it was useful or any queries.

Regards.

SK

Tell them They forget
Show them They remember
Involve them They understand
Hi

Bearing in mind Godfrey's exhortation to INVOLVE people, does anyone have any ideas for "hands-on" exercises that I can involve people in at an "Intro to 9001" session that I'm presenting for our group, so that I can practically demonstrate the benefits of ISO 9001, (we haven't implemented our QMS yet).

Welcome to the Cove, Martin :bigwave: does anyone have any ideas for "hands-on" exercises that I can involve people in at an "Intro to 9001" session that I'm presenting for our group, so that I can practically demonstrate the benefits of ISO 9001.Good approach. You intend to "sell" the merchandise rather than force feeding it to people. In that way, you actually touch something we Q-geeks have been notoriously poor at over the years: Selling the QMS to the rest of the staff. I think we could do well to take some hints from marketing. Ok, over to your request:

I have nothing readily available, but I would suggest going for the improvement issue, by solving a real problem (Properly prepared, of course - Stage something if you need to. Keeping the object of the exercise in mind, you cannot afford a poor show), preferrably one that involves saving money. I'm sure others will be able to provide more specific examples.

/Claes

I am attaching a basic intro presentation. I wonder if it is too in depth though. Company is going to TS, and everyone will be given this overview.

M. Jones

I am attaching a basic intro presentation. I wonder if it is too in depth though. Company is going to TS, and everyone will be given this overview.

M. Jones
The devil you did, Ms. Jones

The devil you did, Ms. Jones

Its attached now. I am crossingmy fingers.

:tg:

I have used this format with success for over 10 years. Hope it can help!

Mike,

I have attached a Powerpoint Presentation I am working on. I have started using it to reintroduce QA to management. Coupled with some lively debates it is doing the trick. I hope it helps in some way.

Greg B

I put an unfinished slide package up here is September 2003. Well I finished it (It has chnaged dramatically) some time ago but never put the final product on this thread. Here is the powerpoint attachment:

http://elsmar.com/Forums/attachment.php?attachmentid=2176

This is a hands on exercise for employees to undertake. There are attached notes for the instructor but I do not know if they can be seen if you view this in HTML. You may have to save it as a .ppt to see the notes. Here is the original thread that will give you a little background:

http://elsmar.com/Forums/showthread.php?t=8551

I've gleaned a lot of the information I've used in this from the Cove, so I'll return it here in case it's of use/interest to somebody following. This is an employee handout that is retained after a 45 minute introduction to our QMS.

Enjoy!?

Ian

Hi,

Has anyone performed any group or individual exercises during ISO 9001:2000 awareness training for employees. If you like to share.

I have attached a copy of the QMS Orientation Training developed for our new hires - basically - it just gives them general info and points them in directions of info they may need - Hope this helps.

Hi,

Has anyone performed any group or individual exercises during ISO 9001:2000 awareness training for employees. If you like to share.

Amber,

My previous post in this thread (2 above yours) has a prpsentation that I use with the employees and if you download it it has the teacher notes attached. It is in an exercise format for the students to answer and do in groups. It has been very succesful for me. Hope it helps :)

I would just like to say that for a new QA manager and recent Grad this site is a real godsend. I hope I can be a useful contributor.

I would just like to say that for a new QA manager and recent Grad this site is a real godsend. I hope I can be a useful contributor.

:topic: Welcome to the Cove, Jcowan! :bigwave: We look forward to your particiation.

The standard states jn part that personnel shall be competent. In that case, if the individual needs to be trained inorder to become competent. Some companies state that if the the employee satisfactorily demonstrates his or her competence to the responsible department manager or supervisor during the evaluation period is considered competent to perform the assigned tasks.

Personnel performing special proccesses are qualified by demonstrating their competence according to qualified written procedures.

:cool:

Thanks ISO Cheesy - Nice presentation.