Hi:

As you all know TS02 requires to comply with Customer Specific Requirements. Could any one please provide link to website or document for Customer Specific requirements for the following automotive customers:

ASMO NORTH CAROLINA, INC.
SIEMENS
ASMO GREENVILLE OF N.C.,
ROBERT BOSCH S.A. DE C.V.
BALDOR ELECTRIC COMPANY
AFCO
BOSCH AUTOMOTIVE MOTOR SY
BLACK & DECKER
SIEMENS CANADA, LTD.
MOTOR TECHNOLOGY GROUP

Thank you.

Typically you will find each company will have requirements specific to it. I doubt you will find a single source, such as a single web site, which has requirements for all you list.

I would contact your SQA at each company and ask them to supply you with appropriate customer requirements. Most companies today have web sites which your SQA will give you a password to enter.

Thank you for the response.

regards,
Q-1

Hey Q-1,

Agree with Marc's suggestion to ask SQA, and would add my $.02. Three steps:

1.

Get the contract (purchase order) from each of these customers.
Get a magnifying glass, if needed.
Look for any references to their requirements. These may be clear
(we expect delivery to be on time), or sometimes full of legalese.
The better agreements will name specific requirements such as their
engineering specs.

2.

Get the product drawing for the product(s) that you sell them.
If there are any references to specs, or other items that are not standard
engineering drawing symbols, make sure you have copies.

3.

Alert the customer contact people - sales, perhaps your plant manager--
to forward any customer communications advising of new requirements.
Possibly these should be appropriately directed - for example, send labeling
and packaging information to Shipping, product design changes to Engineering,
etc.

From a legal perspective, you have just identified the legally binding
customer specific requirements for the product. If it isn't in their contract,
on their prints, or in something they've advised you of, it's not a requirement.

Regards,
Brad

If they are your direct customers, you should already have their requirements --contract, specification, drawing... else, let's say, they are your customer's customer, you can just cover your direct customer's requirements.

Also see:
http://Elsmar.com/Forums/showthread.php?t=7918

Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks

Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks


First of all, Welcome to the Cove! :bigwave: We are getting quite a Michigan contingent here. Marc may have to relocate north, if this continues!


Now, to your question. A program is a particular project. The OEMs use program because autos are a mix of new designs and old. The "program" puts all of this together to produce a specific product or line. On the level of suppliers, programs will related to the specific model(s) the parts they are making are for.

As far as Ford contacts, unless you are a direct vendor to Ford, they are quite tight lipped about their contacts. If you are a supplier, then your STA will have all of the info you need.

Hope that helps.

Thanks, I will have to figure out whom has our supplier contact. We assumed that the program management was managing the entire quality program. So you are saying that it is the actual jobs and how we manage those????

thanks again
Marla :thanks:

So you are saying that it is the actual jobs and how we manage those????

Typically, the word "program" applies to a particular model (or line) of car (or truck). You might have four parts you make for a certain model. All of them would fall under that model program. You might also only have a single part for that program. You should have some information from your customer on what parts apply to which "programs".

Here is a list showing some customer specific requirements.

It is not as useful as it first apperars, some links are dead, and a lot require registration.

It seems to be the source for the table in the AIAG Actionline Magazine Special Edition called Exploring ASO/TS 16949:2002

http://www.dnv.de/Binaries/customer_specific_requirements_ts16949_tcm68-27862.pdf

We are a manufacturing plant. So in our case, we have try to get copies of customer requirments from our Sales and Design group, and when necessary try to work with the customer to get copies.

I am looking across at large bookcase full of customer specific hardcopies.

I estimate there are several thosand pages nicely stored in there.

I just dread the TS audit question "how do you meet all customer specific requirements?"

I must agree with you. There are way too many customers and specs to be dedicated to meeting just ones needs. I have been on the sites for quality and still cannot find anything regarding "program management". Everyone seems to have a different meaning for it. I am still working on trying to get a contact for this information.

Marla :frust:

If you have business with Ford, someone in your organization must have access to Covisint.

From there you can find thousands (and thousands) of documents.

Some of these are likely program management related:
<TABLE style="WIDTH: 413pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=550 border=0 x:str><COLGROUP><COL style="WIDTH: 413pt; mso-width-source: userset; mso-width-alt: 20114" width=550><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="Q1 2002 "></TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="Phased PPAP ">Phased PPAP </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="APQP For Model Years 2004 and Later ">APQP For Model Years 2004 and Later </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="eAPQP ">eAPQP </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="MS-9000 / MMOG ">MS-9000 / MMOG </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="Quality Operating System ">Quality Operating System (QOS)</TD></TR></TBODY></TABLE>

Good luck.

It seems the customers deliberately make things dificult for us to find the information we need to satisy them.

Actually, I have been on there and spent an entire day searching. I found a couple of documents with Program Management in them, but not really a definition.
I am still searching :mg:

Actually, I have been on there and spent an entire day searching. I found a couple of documents with Program Management in them, but not really a definition.
I am still searching :mg:
Could you be more specific in what you are looking for?

Are you looking for just a definition, or a specific Ford requirement?

Do you have member access to the AIAG website?

There are several good (in my opinion anyway) program management guides available there.

Please let me know if you are interested in these, and I will post a list of them and where to find them.

Cheers

Good Morning

We were asked by Ford for all this Quality stuff. In there it is asking for Program Management. Give an objective, a goal and a graph/chart. It does not tell us what they mean by Program Mangement. We are assuming that it is job related and how we track things gone right and things gone wrong. Not really sure though. I looked on Fords site under the Quality section and only found a couple things that even stated Program Management, but nothing in detail.

I do have access to Fords Supplier Covinst site.
If you have an area (site) that gives some information, that would be very helpful.

Thanks again, Marla

Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks

You are correct, there is no direct reference to program management on the Ford website.
However I did find a power point slide that I copied sometime ago from the Product Development side. This may or may not help.
We use MS Project to accomplish basically the same thing.

Good Morning

We were asked by Ford for all this Quality stuff. In there it is asking for Program Management. Give an objective, a goal and a graph/chart. It does not tell us what they mean by Program Mangement. We are assuming that it is job related and how we track things gone right and things gone wrong. Not really sure though. I looked on Fords site under the Quality section and only found a couple things that even stated Program Management, but nothing in detail.

I do have access to Fords Supplier Covinst site.
If you have an area (site) that gives some information, that would be very helpful.

Thanks again, Marla

Marla, Its been my experience that program managers only exist in larger corporations. For example, when I worked for a major aerospace corp we had several programs all running concurrently. Each of these programs (contracts) had their own management team, engineering, scheduling, QA,...you get the picture i am sure.

Each of these programs was headed up by a program manager who administered the contract. The program manager had a complete staff to support that cause. In some instances the program manager answered directly to the pentagon, in other instances the program manager answered to the "Prime Contractor".

Most smaller job shops do not have such organization. Who could afford it!
At my current employment we have an executive committee that oversee's all contracts. So depending on your size you may or may not have a direct program manager for FORD products, in which case you should use your executive management team.
Hope this helps!

Hi Marla

We have defined program management to mean QS/TS APQP + PPAP + other stuff unique to our business

We assign one person from our design engineering group to take the new order from the quote through PPAP and finally close it 6 months after start of production (after a post mortem to take lessons learned)

She assembles sub teams as needed for various program phases

We follow a system similar to the QS 9000 APQP process with A LOT more detail added to suit our business

We use a relational database software system that integrates with MS Project to manage the programs

Right now we have about 7 active programs running

Not sure if this will help you with the Ford request (demand?)

I have found that when the customer is not being helpful, I just go ahead and do it the way that makes sense to me. This has worked for me in the past.

At the end of the day, the customer just seems to want to know you have some kind of a reasonable system that you have thought about. They seem to stand down when you stand up for yourself.

Good Morning

We were asked by Ford for all this Quality stuff. In there it is asking for Program Management. Give an objective, a goal and a graph/chart. It does not tell us what they mean by Program Mangement. We are assuming that it is job related and how we track things gone right and things gone wrong. Not really sure though. I looked on Fords site under the Quality section and only found a couple things that even stated Program Management, but nothing in detail.

I do have access to Fords Supplier Covinst site.
If you have an area (site) that gives some information, that would be very helpful.

Thanks again, Marla