Happy new year, everybody--

I hope 2004 is a good one for all of us. As promised, here is chapter 2 of "The Continual Improvement Process: From Strategy to the Bottom Line." It picks up where chapter 1 leaves off, basically providing guidance on the deployment of key measures in a systematic manner. The chapter is entitled 'Communicating What's Important.' I've also attached the two appendices that go along with the chapter. This is only being provided to Elsmar Cove folks; feel free to use the chapter and appendices in your own work, but please do not distribute the materials further.

Please let me know what you think about what you read.

Craig

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Craig Cochran
Center for International Standards & Quality
Georgia Institute of Technology
craig.cochran@edi.gatech.edu

I voted in the absolute majority. Understandable for us non-mensas and aimed at those who have serious, if not imaginable, problems with determining key measurables. There are those that, live in a dream world, or are consultants that make their fortunes by obfuscation. (sp) Your contribution is more than welcome, if not, unselfish, to an admirable degree. A trait commonly missing these days! There's always an angle. If there is one, I missed it. :thanx: Incidentally, are comments in line with a re-write? Just look at the poll numbers. There's the answer!

Craig - once again, thank you for being so generous with your work. :agree:

Having sampled the first two chapters, I've decided to order the book soon. It will be a welcome addition to my library.

Not having a business management background, it is exactly the type of guidance I'm looking for in improving the communication and use of our established metrics.

Energy & Cari,

Thanks for your gracious remarks. The things I write are geared to my own ability to grasp and understand concepts. I find that if I write something in a way that I can 'get it,' then other people usually can get it, too. This stuff isn't brain surgery, but I've seen these tools and techniques applied incorrectly more times than I can count. Hopefully the book will be helpful to some people.

I'm out of writing projects right now. Any ideas on what would be a good for something new?

Thanks again,
Craig

For those of you who struggle with these requirements, I highly recommend purchasing this book. It is easy to understand and offers great insight into continual improvement. The tools that are available really get the creative juices flowing and are easily modified to work for your organization.

The Customer Satisfaction Book is also a good one and well worth the money.

Craig,

How about a book on Management Responsibility (a step by step guide). I think that would make a great Christmas gift for presidents & vice presidents. ;)

How about a book on Management Responsibility (a step by step guide). I think that would make a great Christmas gift for presidents & vice presidents. ;)Good idea... but the target group just may sport a different opinion. ;) They probably don't have the time to read it anyway, busy as they are putting out fires.

So what do I think about the book in question? See The Continual Improvement Process (http://elsmar.com/Forums/showthread.php?t=7674)

/Claes