Hello professionals,

Regarding ISO applied procedures

I am the employer who joined recently to help the organization for ISO certification. As i am new to the field, I am looking for help from professionals who applied their thoughts and procedures to build the organizaiton effectivly.
I request them to discuss their applied thoughts and procedures, which can help me as a referrence to achive my goal.

Again I am requesting you professional to discuss the particular information.
I belive you will help me.
:thanx:

I belive you will help me.
First of all I would like to welcome you to the Cove :bigwave: Of course we will try to help you. I think we need a bit of information first though:

Tell us a bit about your company, its products, current QMS situation and what you hope to achieve with the certification. Then we can proceed a step at the time.

/Claes

Thanks for your words Mr. Claes,

My company is a Call center company, it is located in india. We use to call the people and giving information regarding resorts campaign. my company is started in 1996. My parent company is located in US, It is already certified by ISO. I dont no much about the QMS. because i joined before 15 days in this company. Now we are started gathering information from the functional departments, about their function process.

I can give you only this information. I hope you can understand this.

My first suggestion would be for you to get a copy of the mother company's quality management system documentation.

The mother company's quality management system will help you understand what a quality management system is... at least in terms of handbook, procedures, work instructions, ISO requirements and so on.

If you mother company is not a call center, you can still use the handbook and general procedures to learn about all relevant ISO requirements such as document control, internal audits, and those kinds of things. If it is a call center, you might be able to compare their documentation with your current procedures in India and make adjustments to the documentation to fit your operations.

When you said that you are currently investigating the current procedures i India, this is a very good start.

When you have learned a little about a QMS (Quality Management System), come back and post your specific questions.

And welcome to the board! :bigwave:

If you are new to Quality and ISO, I would suggest that you take a few classes on the standard. An introduction to ISO and an Internal Auditor class would be a good place to start. There are several training resources listed in the forums.

One word of caution concerning the documentation of your mother company. Use their documentation as a guide but do not try to implement your system with it. This can and usually does become a documentation nightmare. I recommend documenting current practice and improving upon it.

Welcome to the Cove!!!

If you are new to Quality and ISO, I would suggest that you take a few classes on the standard. An introduction to ISO and an Internal Auditor class would be a good place to start. There are several training resources listed in the forums.

One word of caution concerning the documentation of your mother company. Use their documentation as a guide but do not try to implement your system with it. This can and usually does become a documentation nightmare. I recommend documenting current practice and improving upon it.

Welcome to the Cove!!!

I would have to agree with all the Mshell stated here. I just completed an assignment coordinating the development of an ISO 9001:2000-based quality program for a call center, and began the effort by simply spending time with the people to determine what the inputs and outputs of their work centers/functions were, what their processes consisted of, and how each work center/function related to either the customer, the company, suppliers, or other work centers/functions. Then I developed an overall process flow that illustrated this interrelationship.

Hope this helps.

:)