Well, just before Christmas shutdown we achieved the LIA CoP Certification mentioned in my last Blog post. This is an excellant step. This is the first external recognition of my efforts and those of the Quality Forum members in pushing towards measurable,...

Even since I started "auditing" outside my company this aspect has been bothering me; in fact I got a non-conformance, during a witness audit, for suggesting to an auditee to look at a Government site for information on legislation. I am referring...

Dec 27th 2012:
The whole of day was with no power supply due to some maintenance works in our locality, and by evening the electric supply was restored. All was fine for a while and my system was put on. The power was on for a while and then to...

inept as it may sound, but need profound answers to better appreciate this one: which should be done first monitor or measure (measure or monitor)?

I'm a quality manager in a very busy (thank goodness) metal stamping and fabrication job shop. In the past few weeks I've been dealing with a situation with a customer--a major North American vehicle OEM--that perfectly illustrates the problems with...