B
biboy2012
Here are the mails I composed (one for our Customer Service, the other one for Customers):
E-mail #1
Dear Customer Service Team,
We would like to request for a list of customer's email addresses. We are currently conducting a customer survey for walk-in customer visit. We also wish to send said survey via email. We believe that we cannot understand the complete picture of customer perceptions based on negative feedback (complaints we received) alone. Therefore, this study aims to obtain a balanced picture of where company stands to facilitate improvements. Please note that this is only a pilot study, you (Customer Service Dept) will eventually own this program if proven effective.
E-mail #2
Dear valued Customer,
We are Quality Improvement Team of [Company ABC]. We invite you to answer few aspects of your experience with our Customer Service using the attached survey questionnaire. This study aims to improve the quality of our Customer Service and takes a couple of minutes to complete.
Thank you very much for your time
And here are the situations I am having so much difficulty composing the above mails. Please help me out with these!
1. How do you ask your Customer Service Department for a mailing list of customers despite the obvious fact they are the one being assessed here? I mean the set of questions are intended for them -customer service.
2. Since we are Quality Department, not Customer Service I wish to add/state in #2 mail that this email address of ours is intended for market research survey only. After this study, we discourage customers to send their complaints, inquiries or requests here. The appropriate email to send said concerns is still the Customer Service email. If I states that do you think it would do any good?
Any comments/suggestions before I send said emails would be greatly appreciated, thanks in advance!
E-mail #1
Dear Customer Service Team,
We would like to request for a list of customer's email addresses. We are currently conducting a customer survey for walk-in customer visit. We also wish to send said survey via email. We believe that we cannot understand the complete picture of customer perceptions based on negative feedback (complaints we received) alone. Therefore, this study aims to obtain a balanced picture of where company stands to facilitate improvements. Please note that this is only a pilot study, you (Customer Service Dept) will eventually own this program if proven effective.
E-mail #2
Dear valued Customer,
We are Quality Improvement Team of [Company ABC]. We invite you to answer few aspects of your experience with our Customer Service using the attached survey questionnaire. This study aims to improve the quality of our Customer Service and takes a couple of minutes to complete.
Thank you very much for your time
And here are the situations I am having so much difficulty composing the above mails. Please help me out with these!
1. How do you ask your Customer Service Department for a mailing list of customers despite the obvious fact they are the one being assessed here? I mean the set of questions are intended for them -customer service.
2. Since we are Quality Department, not Customer Service I wish to add/state in #2 mail that this email address of ours is intended for market research survey only. After this study, we discourage customers to send their complaints, inquiries or requests here. The appropriate email to send said concerns is still the Customer Service email. If I states that do you think it would do any good?
Any comments/suggestions before I send said emails would be greatly appreciated, thanks in advance!
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