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  Post Number #25  
Old 8th January 2015, 01:05 PM
Colin's Avatar
Colin

 
 
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Re: Can anyone give me some examples of Quality Objectives and Targets?

Sorry to be 'picky' but the standard doesn't say that they must be documented in the quality manual - it states within the quality management system documentation.

I would probably never put them in the policy or the manual - I would mention them in both documents but as for documenting them in there - no.

It is interesting to look at what 9001:2015 requires by way of objectives - I think it is an improvement over what is in 9001:2008.
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  Post Number #26  
Old 8th January 2015, 03:42 PM
bluepagen

 
 
Total Posts: 81
Cool Re: Can anyone give me some examples of Quality Objectives and Targets?

Quote:
In Reply to Parent Post by Colin View Post

Sorry to be 'picky' but the standard doesn't say that they must be documented in the quality manual - it states within the quality management system documentation.

I would probably never put them in the policy or the manual - I would mention them in both documents but as for documenting them in there - no.

It is interesting to look at what 9001:2015 requires by way of objectives - I think it is an improvement over what is in 9001:2008.
Everyone has good comments. I understand the requirement to mean that you should be able to get your goals from your quality policy. That is how we did it. We always receive good remarks about the format from our auditors both for ISO and API. Including a generic copy of what we do.
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  Post Number #27  
Old 7th February 2015, 01:11 PM
Straliatto

 
 
Total Posts: 10
Re: Can anyone give me some examples of Quality Objectives and Targets?

Objectives and targets are something related to ISO 14001 and OHSAS 18001, not ISO 9001.



ISO 9001 standard requires from organization to etablish quality objectioves that needs to be measurable and timed, for example "Incerae of annual turnover for 5% compared to last year"
  Post Number #28  
Old 8th February 2015, 12:45 AM
Colin's Avatar
Colin

 
 
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Re: Can anyone give me some examples of Quality Objectives and Targets?

Quote:
In Reply to Parent Post by Straliatto View Post

Objectives and targets are something related to ISO 14001 and OHSAS 18001, not ISO 9001.



ISO 9001 standard requires from organization to etablish quality objectioves that needs to be measurable and timed, for example "Incerae of annual turnover for 5% compared to last year"
So how does that example of an objective help to achieve the overall goal of ISO 9001 i.e. <snip> consistently provide product that meets customer and applicable statutory and regulatory requirements<snip>?
  Post Number #29  
Old 8th February 2015, 04:44 PM
Straliatto

 
 
Total Posts: 10
Re: Can anyone give me some examples of Quality Objectives and Targets?

Quote:
In Reply to Parent Post by Colin View Post

So how does that example of an objective help to achieve the overall goal of ISO 9001 i.e. <snip> consistently provide product that meets customer and applicable statutory and regulatory requirements<snip>?
The objective I stated in previous comment is more a consequence than a cause of provision of product that meets customer and applicable statutory and regulatory requirements. It is indirectly related with customer satisfaction.

"Increase of customer satisfaction for 20% compared to last year" would be objective more directly in line with your comment, or "Decrease of customer complaints to 0 in 2015".

Regards
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  Post Number #30  
Old 29th March 2018, 05:03 PM
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Re: Examples of Quality Objectives and Targets

Has anything significantly changes with regard to ISO 9001 Quality Objectives and Targets?
  Post Number #31  
Old 29th March 2018, 05:30 PM
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Crusader

 
 
Total Posts: 838
Re: Examples of Quality Objectives and Targets

Quote:
In Reply to Parent Post by Marc View Post

Has anything significantly changes with regard to ISO 9001 Quality Objectives and Targets?
For our ISO 9001:2015 upgrade, I used the same "2008" objectives without changing a thing.
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  Post Number #32  
Old 8th April 2018, 04:27 AM
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tony s

 
 
Total Posts: 138
Re: Examples of Quality Objectives and Targets

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In Reply to Parent Post by Marc View Post

Has anything significantly changes with regard to ISO 9001 Quality Objectives and Targets?
According to ISO 9000:2015 vocabulary:

3.71 Objective - result to be achieved
Note to entry: objective can be expressed in other ways, e.g. as an intended outcome, a purpose, a operational criterion, as a quality objective (3.7.2) or by the use of other words with similar meaning (e.g. aim, goal, or target).

3.7.2 Quality Objective - objective related to quality.
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