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FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
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FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction
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FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction


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  Post Number #1  
Old 10th October 2000, 11:11 AM
Mark Bidinger

 
 
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BIG Smile FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction

8.2.1 Customer Satisfaction

As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has fulfilled customer requirements. The methods for obtaining and using this information shall be determined.


This would seem to reslve the issue of satifaction vs. disatisfaction?

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  Post Number #2  
Old 18th October 2000, 05:31 PM
Marc's Avatar
Marc

 
 
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Yin Yang

Satisfaction and dis-satisfaction are about the same anyway as I see it.
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  Post Number #3  
Old 4th January 2018, 01:11 PM
mark.browne

 
 
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Re: FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction

I think you are describing the ends of a continuous scale.
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