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Developing procedure for Determining Company's Context And Interested Parties - Page 3

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context of the organization, interested parties, iso 9001:2015, procedures (general)
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  Post Number #17  
Old 10th July 2016, 12:49 PM
LUV-d-4UM

 
 
Total Posts: 769
Re: Asking help in developing procedure for Determining Company's Context And Interes

Looks straightforward, thank you. Our Context ws not quite presented in this way but was accepted to pass the ISO9001:2015 audit.

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  Post Number #18  
Old 30th July 2016, 07:58 AM
charanjit singh

 
 
Total Posts: 112
Re: Asking help in developing procedure for Determining Company's Context And Interes

Do we need all those meetings with department managers and/or procedures to know the context of the organisation and the interested parties- all in relation to the quality management system? Let us not start going into the entire gamut of business management activities other than what is relevant to QMS.

It is actually a simple matter especially for small companies. Top management team knows why the company exists (context). Any intelligent businessman knows, e.g.
1. They have to satisfy the customer requirements (else no customers, no profits, no business, no nothing).
2. They also need reliable suppliers of materials/services if they have to achieve customer satisfaction.
3. They need trained and motivated people in the company if they are to achieve customer satisfaction

etc. etc...Thinking along these lines will make the task easier. Of course these can be discussed with all dept managers and changes/additions made as necessary, but all WITHIN the scope of quality management system.
Thanks to charanjit singh for your informative Post and/or Attachment!
  Post Number #19  
Old 31st July 2016, 07:12 PM
randomname

 
 
Total Posts: 84
Re: Asking help in developing procedure for Determining Company's Context And Interes

Might want to see how the organization develops its strategic plan, since context and stakeholder analysis are often done as part of that. It's called an environmental scan, and often ends with a SWOT analysis.

Talk with someone who is an ASQ Certified Manager of Quality/Organizational Excellence, or at least look at the body of knowledge for it.
  Post Number #20  
Old 31st July 2016, 11:15 PM
tony s's Avatar
tony s

 
 
Total Posts: 138
Re: Asking help in developing procedure for Determining Company's Context And Interes

Why did the standard include a clause concerning understanding of the context? Primarily, it will provide organizations to establish better objectives.

ISO 9000:2015 defines "context of the organization" as combination of internal and external issues that can have an effect on an organization's approach to developing and achieving its objectives.

Knowing the internal and external issues or factors can provide any entity (e.g. an individual or an organization) a better understanding of the current situation before setting the goals.
  Post Number #21  
Old 1st August 2016, 12:50 AM
somashekar's Avatar
somashekar

 
 
Total Posts: 5,371
Re: Asking help in developing procedure for Determining Company's Context And Interes

The evolution of the standard to its present version and the understanding of the intent of the ISO 9001 has never been understood by the men who matter .. TOP MANAGEMENT
The current version is another attempt to get this with more thrust.
As long as the context determination is true to the organization and clear to the people who matter (Top Management)
More about it is said in simple language in the clause 4. and in Annex A of the standard.
What procedures the company develops to determine its context is entirely left to the company, as long as it makes perfect sense and directs the QMS activities towards it .....
Thanks to somashekar for your informative Post and/or Attachment!
  Post Number #22  
Old 1st August 2016, 01:50 AM
LUV-d-4UM

 
 
Total Posts: 769
Re: Asking help in developing procedure for Determining Company's Context And Interes

Quote:
In Reply to Parent Post by rdanis View Post

Coming back to this topic,
I've created the procedure as attached, please comment.
I like your procedure. But during the actual audit, if the auditor asks some exploratory questions around the context and interested parties, I feel so awkward just handing him a document which is has audit trails that might need you to produce actual objective evidence. If you have some reference documents, its OK, but if you don't it may result in an actual finding for not executing the planned arrangement.
Thanks to LUV-d-4UM for your informative Post and/or Attachment!
  Post Number #23  
Old 1st August 2016, 03:36 AM
charanjit singh

 
 
Total Posts: 112
Re: Developing procedure for Determining Company's Context And Interested Parties

The quote from ISO 9000:2015 defining the 'context of the organisation' is fine, BUT if we read the clause 4.1 of ISO 9001:2015 it clearly shows that we need to consider its application to "its quality management system".

Delving into other issues relating to the business management - like business strategy, threats of competition etc. - do not apply here, otherwise we might go off track and lose focus on essentials that may impact the implementation of QMS.
  Post Number #24  
Old 17th August 2016, 09:52 AM
Alienraver

 
 
Total Posts: 13
Re: Asking help in developing procedure for Determining Company's Context And Interes

I agree, there is no requirement for procedures for this. They just have to be "identified", it doesn't matter how. This new standard is less about show me your procedure rather it embraces the "feeling" aspect of it. They just want you to show them how you do it, doesn't necessarily need to be a separate document. I added them into my "manual" for now but kept it very simple.. This is what they are, there are only a handful, and also we discuss in Management Review each month, to fulfill the "monitor and review" portion of the standard and the input requirement to do so. I have learned with this standard implementation that simple is better.
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