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Developing procedure for Determining Company's Context And Interested Parties
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Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
Developing procedure for Determining Company's Context And Interested Parties
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Some Related Topic Tags
context of the organization, interested parties, iso 9001:2015, procedures (general)
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  Post Number #25  
Old 17th August 2016, 10:52 AM
JoShmo

 
 
Total Posts: 156
Let Me Help You Re: Developing procedure for Determining Company's Context And Interested Parties

Recent experience of a stage 1 suggests to me that at least this auditor and the CB are still stuck in 2008! The stage 1 checklist forced the audutor to seek evidence of waaaay more than is actually in the standard, including formal risk tools/methods being required AND the auditor was asking for more things to be "defined" - by which it is understood he wanted "documents" and the simple record in the management review wasn't enough. The organization have pulled out of certification as a result!

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  Post Number #26  
Old 17th August 2016, 10:55 AM
LUV-d-4UM

 
 
Total Posts: 766
Re: Developing procedure for Determining Company's Context And Interested Parties

Quote:
In Reply to Parent Post by JoShmo View Post

Recent experience of a stage 1 suggests to me that at least this auditor and the CB are still stuck in 2008! The stage 1 checklist forced the audutor to seek evidence of waaaay more than is actually in the standard, including formal risk tools/methods being required AND the auditor was asking for more things to be "defined" - by which it is understood he wanted "documents" and the simple record in the management review wasn't enough. The organization have pulled out of certification as a result!
I agree100% with what you said. That they wand documented evidence even if it isnot required by the standard. We completed our upgrade but the journey was rather bumpy because of the things that you quoted above. The certificate is hanging on the wall. Maintenance will be a challenge.
  Post Number #27  
Old 17th August 2016, 10:56 AM
JoShmo

 
 
Total Posts: 156
Bomb! Re: Developing procedure for Determining Company's Context And Interested Parties

Quote:
In Reply to Parent Post by LUV-d-4UM View Post

I agree100% with what you said. That they wand documented evidence even if it isnot required by the standard. We completed our upgrade but the journey was rather bumpy because of the things that you quoted above. The certificate is hanging on the wall. Maintenance will be a challenge.
I'm considering a complaint to ANAB...
Thank You to JoShmo for your informative Post and/or Attachment!
  Post Number #28  
Old 17th August 2016, 11:38 AM
LUV-d-4UM

 
 
Total Posts: 766
Re: Developing procedure for Determining Company's Context And Interested Parties

Quote:
In Reply to Parent Post by JoShmo View Post

I'm considering a complaint to ANAB...
Do not complain to ANAB. Contact your CB to review the nonconformance against the requirements of the ISO9001:2015 standard. The CB has an escalation process.
Thanks to LUV-d-4UM for your informative Post and/or Attachment!
  Post Number #29  
Old 17th August 2016, 12:29 PM
Coury Ferguson's Avatar
Coury Ferguson

 
 
Total Posts: 4,592
Re: Developing procedure for Determining Company's Context And Interested Parties

Quote:
In Reply to Parent Post by LUV-d-4UM View Post

Do not complain to ANAB. Contact your CB to review the nonconformance against the requirements of the ISO9001:2015 standard. The CB has an escalation process.
You are correct here. Go to the CB first. They have requirements that require them to review, investigate, and take appropriate actions. It is always best to start with your CB, then if if isn't resolved to satisfaction, then escalate.

Just my opinion.
  Post Number #30  
Old 17th August 2016, 12:44 PM
LUV-d-4UM

 
 
Total Posts: 766
Re: Developing procedure for Determining Company's Context And Interested Parties

Quote:
In Reply to Parent Post by Coury Ferguson View Post

You are correct here. Go to the CB first. They have requirements that require them to review, investigate, and take appropriate actions. It is always best to start with your CB, then if if isn't resolved to satisfaction, then escalate.

Just my opinion.
It was a very positive experience for us working with the CB to iron out some confusion surrounding this new standard. Don't forget that this is a new experience between the auditor and the client. The CB's are happy if the client give them feedback using the escalation process. Good luck.
  Post Number #31  
Old 17th August 2016, 03:44 PM
JoShmo

 
 
Total Posts: 156
Let Me Help You Re: Developing procedure for Determining Company's Context And Interested Parties

But it wasn't JUST the auditor - the register has added requirements into their stage 1 checklist over and above the 9001 requirements. WHat's the point in going back to the register? They don't get it, let alone the auditor. That's why the ANAB folks need to know!
  Post Number #32  
Old 17th August 2016, 04:02 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 9,315
Re: Developing procedure for Determining Company's Context And Interested Parties

Quote:
In Reply to Parent Post by JoShmo View Post

But it wasn't JUST the auditor - the register has added requirements into their stage 1 checklist over and above the 9001 requirements. WHat's the point in going back to the register? They don't get it, let alone the auditor. That's why the ANAB folks need to know!
Just like any organization can (self) impose any requirement above and beyond minimum ones such as, e.g., requirements coming from ISO 9001, a registrar can impose additional requirements above and beyond the standards they have to comply with, such as ISO 17021, AS9014/1, etc. as well as the standards they certify systems to, such as ISO 9001, AS9100, etc....I doubt that any accreditation body would "take an issue" against a CB requiring their customers to do more than (what some people consider to be) the minimum necessary to demonstrate compliance.

Obviously, a registrar which, unilaterally and in isolation starts demanding more than what they should, will gradually see their market share dwindle, as customers will tend to migrate to paths of less resistance. But, not sure what ANAB could do in this situation, as they can not tell the CB how to run their business....
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