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ISO9001:2015 Process Interactions
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ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
ISO9001:2015 Process Interactions
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Some Related Topic Tags
interaction of processes (see process interactions), iso 9001:2015, organizational knowledge, process interactions
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  Post Number #9  
Old 26th August 2016, 07:00 AM
Solitude

 
 
Total Posts: 22
Re: ISO9001:2015 Process Interactions

Thanks for your feedback Jen. I have seen some systems from companies I have visited and I think that the process interaction element is always done with the minimum amount of processes.

With more records becoming electronic and stored in ERP/MRP systems, IT is very important and every 3rd party audit I have been involved with in the UK looks at some element of IT and data back-ups, etc.

Having just started with a new company who are looking to get ISO9001:2015 certification, clause 4.4.1 and the performance indicator requirement has made me think a little differently about what we are doing. Interesting the comments that your CB made on all processes and performance indicators.

I have started to revise this and will take on board you comments. Thanks again.

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  Post Number #10  
Old 26th August 2016, 11:18 AM
Kronos147

 
 
Total Posts: 299
Re: ISO9001:2015 Process Interactions

Quote:
In Reply to Parent Post by Jen Kirley View Post

Some of the processes shown in the bottom box could be sub-processes.

I tried to list only the major (production-related) processes in my 2015 audit report, and was told I must list all the processes I audited, as well as (warning!) KPIs for all those processes. Clearly the requirements differ among CBs...
I would imagine that I would steer the auditor back to my COTO and emphasize why the organization has defined these as sub-processes, and as such, based on the availability of resources, not all sub-processes have KPI's. Rather, the process KPI not being achieved, would trigger a Root Cause Investigation that may in fact point to the sub-process.
Thanks to Kronos147 for your informative Post and/or Attachment!
  Post Number #11  
Old 26th August 2016, 04:02 PM
Alienraver

 
 
Total Posts: 13
Re: ISO9001:2015 Process Interactions

It seems to me that you do in fact have too many processes. In my experience with the AS9100 B to C transition I learned that too many processes is not good. Remember that for each process you must have measurables, so with this many processes you would have as many measureables to present during an audit. It will depend on your scope and size of the organization, but to me an org with less than about 600 ppl should not have more than 7 or 8 processes. Obviously you will have smaller sub-processes, but those should align within the others. With each process should also come 1-2 measureables/metrics. Anything more than that and you set yourself up for too much explaining and tracking. does this mean you CAN'T measure anything else, no way, you can measure everything you want that makes sense. However you want to be cognizant of the purpose of the audit, it should be a big picture mentality, not a dirty laundry show. So choosing your QMS metrics should be clean, simple and straightforward. I hope this makes sense and is at least helpful.
Thanks to Alienraver for your informative Post and/or Attachment!
  Post Number #12  
Old 26th August 2016, 06:47 PM
Jen Kirley's Avatar
Jen Kirley

 
 
Total Posts: 6,129
Re: ISO9001:2015 Process Interactions

Quote:
In Reply to Parent Post by Solitude View Post

Thanks for your feedback Jen. I have seen some systems from companies I have visited and I think that the process interaction element is always done with the minimum amount of processes.

With more records becoming electronic and stored in ERP/MRP systems, IT is very important and every 3rd party audit I have been involved with in the UK looks at some element of IT and data back-ups, etc.

Having just started with a new company who are looking to get ISO9001:2015 certification, clause 4.4.1 and the performance indicator requirement has made me think a little differently about what we are doing. Interesting the comments that your CB made on all processes and performance indicators.

I have started to revise this and will take on board you comments. Thanks again.
I have often asked: "Where is IT in this? Your network is your QMS nervous system, yes?" So I absolutely agree it is important to include the support processes. I have seen what happens when they are not included, left metaphorically speaking outside the streetlight's visibility of the QMS focus. I occasionally find that with maintenance too...
Thanks to Jen Kirley for your informative Post and/or Attachment!
  Post Number #13  
Old 31st August 2016, 03:01 AM
Solitude

 
 
Total Posts: 22
Re: ISO9001:2015 Process Interactions

Quote:
In Reply to Parent Post by Alienraver View Post

It will depend on your scope and size of the organization, but to me an org with less than about 600 ppl should not have more than 7 or 8 processes. Obviously you will have smaller sub-processes, but those should align within the others. With each process should also come 1-2 measureables/metrics.
We are sub 600 people and are a fairly standard manufacturing organization. I would be interested in what you would see the 7 or 8 processes as?
  Post Number #14  
Old 29th September 2016, 06:14 AM
charanjit singh

 
 
Total Posts: 112
Re: ISO9001:2015 Process Interactions

I think there have been some very valuable suggestions/comments on the process map posted by Solitude. Besides simplifying by combining some of the related clauses/sub-clauses, you also add clause nos. in each box. In this way you can review whether you have missed any important requirement.
  Post Number #15  
Old 13th October 2016, 11:25 AM
MichelleMcR

 
 
Total Posts: 13
Re: ISO9001:2015 Process Interactions

Solitude:

I posted a copy of our Process Interactions matrix (which is super similar to yours...), but is somewhat simplified. Thought it might help.

Our CB considers us to have three processes: 1) Management Processes; 2) Product realization; 3) Support Processes
Attached Files: 1. Scan for viruses before opening, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: pdf Process Interaction Matrix.pdf (276.8 KB, 1124 views)
Thank You to MichelleMcR for your informative Post and/or Attachment!
  Post Number #16  
Old 12th February 2018, 01:09 PM
Stuart Powell

 
 
Total Posts: 4
Re: ISO9001:2015 Process Interactions

Hi,
Bear in mind why you are required to define "process interaction"...
Not for the benefit of you certification auditors...or a quality practitioner...
It is a requirement initially to ensure staff understand how the organisation operates in terms of throughput of typical workflow.
I think the processes defined in the Operational Control section would achieve this...maybe reference the actual individual process references, or provide a link from them for the users to follow the processes through, i.e initial enquiry, followed by quotation (sales), may lead to purchase/design, them manufacture etc...
I would personally remove the other references which may be superfluous.
Hope this helps...
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