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ISO 9001, section 4.3 Determining the scope of our QMS

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iso 9001 - quality management systems, iso 9001:2015, mobile devices (smart phones and tablets), scope (general term), scope of certification (aka registration)
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  Post Number #1  
Old 8th January 2018, 09:22 PM
qcstar

 
 
Total Posts: 20
Please Help! ISO 9001, section 4.3 Determining the scope of our QMS

Hello Readers

One of the core business of our company is repairing mobile phones we receive from our customers.The company is going for ISO 9001:2015 certification

Will it be alright to define the scope of QMS as

'Service & repair of mobile phones'

The clauses that is not applicable for the scope is

8.3 Design & development of products & services

Also the standard refers clause 8.5 as Production & service provision. In our manual, should we refer this section as

8.5 Provision & service provision or only Service Provision

Inputs for above queries are welcome.

Thanks in advance

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  Post Number #2  
Old 8th January 2018, 09:45 PM
dsanabria

 
 
Total Posts: 1,368
re: ISO 9001, section 4.3 Determining the scope of our QMS

Quote:
In Reply to Parent Post by qcstar View Post

Hello Readers

One of the core business of our company is repairing mobile phones we receive from our customers.The company is going for ISO 9001:2015 certification

Will it be alright to define the scope of QMS as

'Service & repair of mobile phones'

The clauses that is not applicable for the scope is

8.3 Design & development of products & services

Also the standard refers clause 8.5 as Production & service provision. In our manual, should we refer this section as

8.5 Provision & service provision or only Service Provision

Inputs for above queries are welcome.

Thanks in advance
On the scope - you mentioned "one of the core..." what are the other ones.

Under 8.5 - the second you start reinventing or renaming the clauses - you are bringing unnecessary scrutiny to your process. Not sure on your logic to change it...

Yes - if you do not do 8.3 Design & Development then yes you could make it not applicable but you must explain why it does not apply - justification for non applicability
Thanks to dsanabria for your informative Post and/or Attachment!
  Post Number #3  
Old 8th January 2018, 09:46 PM
Randy's Avatar
Randy

 
 
Total Posts: 8,756
re: ISO 9001, section 4.3 Determining the scope of our QMS

What does 'Service & repair of mobile phones' entail?
Who are you doing it for?
Where will you be doing it?
For what reason are the phones to be serviced or repaired?


You can call 8.3 Design & development of products & services anything you want and put it anywhere you want, it's your choice.
Thanks to Randy for your informative Post and/or Attachment!
  Post Number #4  
Old 8th January 2018, 10:09 PM
qcstar

 
 
Total Posts: 20
re: ISO 9001, section 4.3 Determining the scope of our QMS

Hi, Besides repairing the mobile phones, our business also includes repairing other electronic goods which is not being covered under ISO. The area of repairing mobile phone is what we want to cover under 9001.

Though we are doing services and not involving any production process, can we still refer to 8.5 as Production & service provision ?

Service & Repair of mobile phones entail the following process:
1. We receive mobile phones from our customer which has defects e.g SIM not getting detected, Wifi not working etc.
2. We diagnose, identify issues and rectify those issues
3. After rectifying those, phones are sent back to the customers.

The processes involved are:

Marketing, Preservation,Purchase, Operations,post delivery activities.

We do inhouse repairing for our customers.

Last edited by qcstar; 8th January 2018 at 10:15 PM.
  Post Number #5  
Old 8th January 2018, 10:16 PM
Randy's Avatar
Randy

 
 
Total Posts: 8,756
re: ISO 9001, section 4.3 Determining the scope of our QMS

As I said you can call it anything you want.
Thanks to Randy for your informative Post and/or Attachment!
  Post Number #6  
Old 8th January 2018, 10:28 PM
AndyN's Avatar
AndyN

 
 
Total Posts: 9,117
Let Me Help You re: ISO 9001, section 4.3 Determining the scope of our QMS


Though we are doing services and not involving any production process, can we still refer to 8.5 as Production & service provision ?


Still refer how? In your manual? Procedures/processes? If these aren't your terminologies why use them? Repair is repair. If your input is broken mobile phones and your output is repaired/refurbished mobile phones, your scope will be "The repair and refurbishment of mobile phones" (you may add a rider if you specialize in certain types/models/manufacturers, for example)
Thanks to AndyN for your informative Post and/or Attachment!
  Post Number #7  
Old 8th January 2018, 10:53 PM
qcstar

 
 
Total Posts: 20
re: ISO 9001, section 4.3 Determining the scope of our QMS

@Andy,

We have included in our quality manual, section 8.5 as product & service provision.
  Post Number #8  
Old 9th January 2018, 07:01 AM
AndyN's Avatar
AndyN

 
 
Total Posts: 9,117
Question Re: ISO 9001, section 4.3 Determining the scope of our QMS

Quote:
In Reply to Parent Post by qcstar View Post

@Andy,

We have included in our quality manual, section 8.5 as product & service provision.
Why, may I ask?
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