The Cove Business Standards Discussion Forums
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

Monitor the Elsmar Forum
Courtesy Quick Links


Links Elsmar Cove visitors will find useful in the quest for knowledge and support:

Jennifer Kirley's
Conway Business Services


Howard's
International Quality Services


Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum


Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining


Ajit Basrur
Claritas Consulting, LLC



International Standards Bodies - World Wide Standards Bodies

AIAG - Automotive Industry Action Group

ASQ - American Society for Quality

International Organization for Standardization - ISO Standards and Information

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Some Related Topic Tags
definitions, iso 9001:2015, monitoring
Reply
 
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 11th January 2018, 12:26 AM
qualprod

 
 
Total Posts: 157
Question ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

Hello cove members
When addressing 4.1 and 4.2 , the monitoring and review, what exactly means? And how can we prove an auditor, we are carrying out these activities?
Thanks
Pd in 9.3 , changes I think it is if some changes have happened, are you agree?

Sponsored Links
  Post Number #2  
Old 11th January 2018, 04:08 AM
somashekar's Avatar
somashekar

 
 
Total Posts: 5,371
Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

Quote:
In Reply to Parent Post by qualprod View Post

Hello cove members
When addressing 4.1 and 4.2 , the monitoring and review, what exactly means? And how can we prove an auditor, we are carrying out these activities?
Thanks
Pd in 9.3 , changes I think it is if some changes have happened, are you agree?
Keen on checking periodically to any attribute or variable measure = Monitor
Keen on checking if the result of monitoring is valid to your context = Review

First you be satisfied that your monitoring and review is meaningful to you and is proving to be effective to your needs. Don't do things for the proof to auditor
Thank You to somashekar for your informative Post and/or Attachment!
  Post Number #3  
Old 11th January 2018, 02:57 PM
qualprod

 
 
Total Posts: 157
Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

Thanks Somashekar

Could you verify this example?
In context: Client
Monitoring = a review by sales process, that client is still an important part?
how= checking clients place purchase orders.
Review= to check if the monitoring gives me the information I need, eg. monthly sales,?

Interested parties:

suppliers:
reason to include = provide raw material
expectation= payments on time
Monitoring on my side= follow-up of purchase orders, paying them on time.
Review = To check if in these monitoring I confirm they provide raw material with our requirements, that I comply with them paying on time?

I´m still somewhat confused.

Could you do a comment in my examples?

Is not so clear what to check in monitoring and reviewing.

Thanks
Thanks to qualprod for your informative Post and/or Attachment!
  Post Number #4  
Old 11th January 2018, 03:08 PM
AndyN's Avatar
AndyN

 
 
Total Posts: 9,122
Question Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

Quote:
In Reply to Parent Post by qualprod View Post

Hello cove members
When addressing 4.1 and 4.2 , the monitoring and review, what exactly means? And how can we prove an auditor, we are carrying out these activities?
Thanks
Pd in 9.3 , changes I think it is if some changes have happened, are you agree?
Qualprod. It would help us to answer if you can explain to us what you understand by the "context of the organization" and the way you are approaching it. Understanding the needs and expectations of interested parties and monitoring and reviewing information relating to those things can be done all kinds of ways, so tell us how are you doing it?
  Post Number #5  
Old 11th January 2018, 03:42 PM
John Broomfield's Avatar
John Broomfield

 
 
Total Posts: 2,660
Lightbulb Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

qualprod,

I could not understand your examples.

For monitoring please name a process and identify what characteristics you are monitoring.

For review please describe the system of which that process is part.

Here is my example:

Monitoring

When we are cooking a meal we are monitoring the temperature and/or doneness of the food.

We monitor the conformity of the ingredients and cooking to the recipe.

Monitoring allows us to stop the food from over cooking and to prevent it from undercooking.

Reviewing

We review the effectiveness of our recipe, our purchasing, our cooking and our monitoring when we eat the meal or when we seek feedback from the customers we’ve served.

——————-

As you can see from this example, we monitor processes and review systems.

Describe what your organization does and we can then give you an example that may be more specific to you.

Thanks.

John
  Post Number #6  
Old 11th January 2018, 04:25 PM
John Broomfield's Avatar
John Broomfield

 
 
Total Posts: 2,660
Yin Yang Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

quadprod,

Please bear in mind with clauses 4.1 and 4.2 that you are looking at the way top management deals broad issues.

They’ll have determined the organization’s mission or purpose and the issues that may help or adversely affect the organization’s fulfillment of its purpose.

With respect to clause 4.1 your top managers monitor the external and internal issues for significant changes and trends.

They then review whether these changes and trends help or adversely affect the organization’s fulfillment of its purpose.

So, together top managers are keeping and eye on external forces that would prompt them to change their organization and/or its management system.

Some people remind themselves of the issues by thinking PESTLE:

Political - government policies
Economic - customers, affordability, competitors
Social - communities and their beliefs (may come before political changes)
Technological - automation, AI, backup systems
Legal - consumer protection, waste reduction
Environment - climate change, disease epidemics

The documented part of your management system may need to identify who does this, what sources of data do they use and the criteria for initiating change.

Likewise with interested parties.

Who are they and who monitors them?
What is their effect on the organization?
What are their needs and requirements (needs are ill-defined requirements)?

And, as with the issues, your organization monitors for changes in the interested parties, their needs and their requirements so top management initiates change in good time instead of having to react to unexpected changes.

Best wishes,

John
Thank You to John Broomfield for your informative Post and/or Attachment!
  Post Number #7  
Old 12th January 2018, 06:06 PM
qualprod

 
 
Total Posts: 157
Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

Thanks Andyn and John

Andyn, What I understand, i´ll explain it in a simple manner.

Regarding to context: In a strategic thinking, I have to identify issues, external and internal, positive and negatives and monitoring and reviewing them.

Then, based on this I have to draw my strategy to guide my company at reaching my goals.

Regarding to interested parties:

I have to identify persons/organizations and also their reason to include them, also their requirements.

If I don´t comply their requirements, I may not reach my purposes.
also because negative issues on their side.

For that, I have an excel file where I show the way I´m approaching Context and interested parties.

It is pending to define the responsibles for monitoring and reviewing and the method to do it, please comment on this.


Do you think that auditor will ask evidences of this two activities (monitoring and reviewing)?


Thanks a lot.

PD

The way I´m considering the risk is:
Im not considering the risk directly from the CTX and Int. Parties, instead,
(6.1) at planning the system, I try to understand CTX and IP, afterwards I try to detect Risks and Opportunities.
Attached Files: 1. Scan for viruses before opening, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: xlsx Ctx and IP.xlsx (13.6 KB, 130 views)
  Post Number #8  
Old 13th January 2018, 07:06 PM
AndyN's Avatar
AndyN

 
 
Total Posts: 9,122
Lightbulb Re: ISO 9001 Cl. 4.1 and 4.2 - What does monitoring and review mean?

OK, so looking at this, I don't see a cohesive relationship. The Context is best determined by the management team - when I read "I" in your post, you really mean "we" don't you?

ISO/TS 9002 mentions the use of SWOT analysis as one tool to assist with the context. Did you use anything like the SWOT?
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
ISO 9001:2015 - Management Review 9.3.2 c) 5) - Monitoring and Measurement Results ganglai ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4 9th October 2017 10:58 AM
Monthly Data Review through Control Charts - Monitoring Complaints QE ISO 13485:2016 - Medical Device Quality Management Systems 3 23rd April 2012 12:34 PM
CQI-9 #1.9 - Heat Treatment - Management shall review the furnace monitoring systems Olcay MISIRLIOGLU IATF 16949 - Automotive Quality Systems Standard 3 15th May 2009 10:36 AM
Review the validity of previous monitoring and measuring results T.J. - 2005 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8 6th October 2003 05:05 PM
What are monitoring devices? ISO 9001 Clause 7.6 - Control of ... monitoring devices eee ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8 22nd June 2001 03:47 PM



The time now is 01:36 AM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.



Misc. Internal Links


NOTE: This forum uses "Cookies"