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QMS and ISO - Where to start?
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QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
QMS and ISO - Where to start?
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implementing a qms, implementing iso 9001
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  Post Number #9  
Old 1st March 2018, 12:52 PM
Golfman25

 
 
Total Posts: 1,393
Re: QMS and ISO - Where to start?

Quote:
In Reply to Parent Post by AndyN View Post

Based on what I've seen people go through for ISO 9001:2008, using this stuff, I'd avoid them like the plague!
Your mileage may vary. But we used a template system way back in the day. It helped a lot to see how they addressed something. We would make appropriate changes and eventually had our own unique system. It's no different than getting an example procedure from here. As you learn, you put your own spin on things.
Thank You to Golfman25 for your informative Post and/or Attachment!

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  Post Number #10  
Old 1st March 2018, 02:30 PM
Kronos147

 
 
Total Posts: 299
Re: QMS and ISO - Where to start?

Some important things to consider (IMO):
Read all the stuff before clause 4.

Re-read it. Re-re-read it.

Ok, now read the rest.

Now read the following clauses in order:

Process Approach:
0.1 General,
0.2 Quality Management Principles,
0.3.1 Process Approach: General,
4.4.1 QMS and its Processes,
5.1.1 Leadership and Commitment: General,
5.3 Organizational Roles, Responsibilities and Authorities,
6.1.2 Planning: Actions to Address Risks and Opportunities,
7.1.4 Environment for the Operation of Processes,
8.1 Operational Planning and Control,
9.2.2 Internal Audit,
9.3.2 Management Review: Inputs
Risks and Opportunities:
0.3.3 Risk-based Thinking,
0.1 General,
4.4.1 (f) QMS and its Processes,
5.1.2 (b) Customer Focus,
6.1.1, 6.1.2 Planning: Actions to Address Risks and Opportunities,
8.3.3 (e) Design and Development Inputs,
8.3.6 (d) Design and Development Changes,
8.4.2 Type and Extent of Control,
9.3.1 (e) Management Review: General, 10.2.1 Nonconformity and Corrective Action, A.4 Risk-based Thinking

Change Management:
4.4.1 (g) QMS and its Processes,
5.3 (e) Organizational Roles, Responsibilities and Authorities,
6.3 Planning of Changes,
7.5.3.2 (c) Control of Documented Information,
8.1 Operational Planning and Control,
8.2.4 Changes to the Requirements of Products and Services,
8.3.6 Design and Development Changes,
8.5.6 Control of Changes

Figure out your scope.

Figure out your context.

Define your processes (keep it simple, receiving inspection may just be a sub process of purchasing).

For each process:
-Owner
-Procedures\work instructions\forms
-Inputs and outputs
-Key performance indicators
-risks and opportunities
Now, in sections 4-10, figure out if the clause applies to each process. Review what is done in light of the requirement and find out how it's met (or that it isn't).
Thank You to Kronos147 for your informative Post and/or Attachment!
  Post Number #11  
Old 1st March 2018, 06:33 PM
Ren33

 
 
Total Posts: 8
Great idea Andy!

Thanks John - I work in the Travel Industry.

Kronos147 - thankyou so much - today will be spent reading!! Exactly as you suggested

Appreciate your advice Marc - Thankyou!
Thanks to Ren33 for your informative Post and/or Attachment!
  Post Number #12  
Old 2nd March 2018, 08:54 AM
AndyN's Avatar
AndyN

 
 
Total Posts: 8,940
Let Me Help You Re: QMS and ISO - Where to start?

Quote:
In Reply to Parent Post by Golfman25 View Post

Your mileage may vary. But we used a template system way back in the day. It helped a lot to see how they addressed something. We would make appropriate changes and eventually had our own unique system. It's no different than getting an example procedure from here. As you learn, you put your own spin on things.
Right - that's one implementation experience. In my line of work, I'm in many, many businesses, seeing a collection of experiences - it's not a good picture. I'm not taking away from your singular experience, but often people don't know what they don't know and using a template can end up creating a monster and the CB auditors make them feed it...
Thank You to AndyN for your informative Post and/or Attachment!
  Post Number #13  
Old 2nd March 2018, 09:47 AM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 9,315
Re: QMS and ISO - Where to start?

One of the fundamental questions the OP has to answer is:

Do I really want to implement a QMS or pass an audit, i.e., attain certification?

If the goal is to truly implement a QMS and, by now, most of us have experienced the epiphany that took a while for the TC 176 to realize: the quality system has to be embedded in the organization's operational processes.

Using a canned manual, especially one that will have a manufacturing slant, would be extra challenging for a travel services organization and, probably, counterproductive to make the system seamlessly integrated with the day-to-day operations.

If the goal is to pass an audit, the equation changes.
Thank You to Sidney Vianna for your informative Post and/or Attachment!
  Post Number #14  
Old 2nd March 2018, 11:07 AM
Golfman25

 
 
Total Posts: 1,393
Re: QMS and ISO - Where to start?

Ok never mind. I am stupid and don't know what I am talking about. Ditch the example and struggle trying to figure it out on your own. Good luck.


Come on. Nowhere did I say just implement a canned system. I said use it as an example to work from. Most everyone starts out with a lot more than they need and over the years reduces it to make it more effective.
Thank You to Golfman25 for your informative Post and/or Attachment!
  Post Number #15  
Old 2nd March 2018, 11:23 AM
Kronos147

 
 
Total Posts: 299
Re: QMS and ISO - Where to start?

Quote:
In Reply to Parent Post by Golfman25 View Post

I said use it as an example to work from.
That is one of the blessings of this website, is all of the examples. Thank you Cove!

I am on the fence with a canned system, but if you are brand new, it helps to see something, for sure.

IMO the best part of the new standard (9001:2015) is the ability to tailor it to your organization's scope and processes.






If I was starting from scratch, all docs would be a Wiki.
Thanks to Kronos147 for your informative Post and/or Attachment!
  Post Number #16  
Old 7th March 2018, 12:33 AM
Ren33

 
 
Total Posts: 8
Re: QMS and ISO - Where to start?

Thanks Sidney!

Your question: Do I really want to implement a QMS or pass an audit? Is extremely valid in my situation!

Due to my inexperience - I assumed I needed both!
Thank You to Ren33 for your informative Post and/or Attachment!
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