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ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit
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ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit
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  Post Number #17  
Old 31st May 2018, 09:59 AM
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Jen Kirley

 
 
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Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

Quote:
In Reply to Parent Post by Scanton View Post

Personally I found the practice beneficial as the auditor can hit the ground running and not waste time on the first day trying to understand the basic interactions of your QMS. In my experience the end result is a better quality, meaningful assessment/evaluation of the QMS, however I understand the reluctance to hand over digital copies of your documentation to auditors who are also consultants where they could be limited to physical copies or views of digital copies on the day which are controllable/recoverable.
In theory it should be beneficial, but these days my head is so packed with back-to-back audits that sending documents beforehand is futile. Moreover, I very seldom see a quality manual that is so informative that it would help me in a practical sense. Lastly, the audit time should be adequate to review procedures as needed for the client to demonstrate conformance to requirements or research related issues in a nonconformity.

It seems the auditor means well and this may be a CB policy, but I still would decline.
Thank You to Jen Kirley for your informative Post and/or Attachment!

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  Post Number #18  
Old 31st May 2018, 10:07 AM
dsanabria

 
 
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Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

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In Reply to Parent Post by Sidney Vianna View Post

This assertion is blatantly incorrect and has to be challenged so people donít misunderstand the expectations of what competent CB auditors have to do.

Any audit has a scope and criteria. The typical criteria of a CB auditor includes standard(s), the organization own QMS requirements, customer requirements, regulatory requirements, etc. A CB auditor who fails to assess the QMS against the organizationís own command media is incompetent.
Agree - poor choice of words on my part.

There are many requirements than a 3rd party auditors shall review - and some of them are listed. However, do not expect a third party auditors to review all of your internal procedures, work instructions or other literature unless a clarification of additional information is required.
  Post Number #19  
Old 31st May 2018, 01:43 PM
Golfman25

 
 
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Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

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In Reply to Parent Post by Scanton View Post

Allym, I think it is unanimously agreed that this isnít a requirement for ISO9001 audits however it may be a something your CB has made standard practice for their auditors. Are we allowed to name our certification companies or will this breach certain rules?

With my current employer I have had 2 certification and 4 surveillance TS audits and a transition/certification audit to IATF, and in every instance the same request for documentation and metrics has been made. I can understand needing this level of audit prep for a certification/transition audit however I wanted to know if this was also a requirement for a surveillance audits?

Personally I found the practice beneficial as the auditor can hit the ground running and not waste time on the first day trying to understand the basic interactions of your QMS. In my experience the end result is a better quality, meaningful assessment/evaluation of the QMS, however I understand the reluctance to hand over digital copies of your documentation to auditors who are also consultants where they could be limited to physical copies or views of digital copies on the day which are controllable/recoverable.

The auto world is a different animal. Several years ago they changed the rules and required all sorts of documentation prior to the audit. It was almost as if there was no point to the physical audit.
  Post Number #20  
Old 31st May 2018, 01:48 PM
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Laughing Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

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In Reply to Parent Post by Golfman25 View Post

The auto world is a different animal. Several years ago they changed the rules and required all sorts of documentation prior to the audit. It was almost as if there was no point to the physical audit.
When I were a lad, we used to do a "stage 1" on site, looong before they were ever required by the IATF....
  Post Number #21  
Old 31st May 2018, 04:43 PM
Golfman25

 
 
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Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

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In Reply to Parent Post by AndyN View Post

When I were a lad, we used to do a "stage 1" on site, looong before they were ever required by the IATF....
Yeah, but that was when things where delivered by Pony Express, before email and PDF.
  Post Number #22  
Old 1st June 2018, 06:11 AM
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AndyN

 
 
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Laughing Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

Quote:
In Reply to Parent Post by Golfman25 View Post

Yeah, but that was when things where delivered by Pony Express, before email and PDF.
Correct!
  Post Number #23  
Old 12th June 2018, 03:32 PM
allym

 
 
Total Posts: 2
Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

Thanks for all the responses! We declined to send the digital versions (we would have had to send them to our auditors gmail account) based on potential proprietary information held within some of the documentation. Additionally we have not had this request before and we have been using the same company for several years. Our auditor was fine with this, and I had all requested documents ready for him when he arrived.

One site audit complete with no findings, one site to go!
  Post Number #24  
Old 12th June 2018, 08:12 PM
normzone

 
 
Total Posts: 753
Re: ISO 9001:2015 registrar Auditor requesting copies of procedure prior to audit

Quote:
In Reply to Parent Post by Golfman25 View Post

Yeah, but that was when things where delivered by Pony Express, before email and PDF.
I miss my five year old mustang ... His name was Ford. That horse would climb a tree if you asked him to. But things change, I sold him and he moved to Texas.
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